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Loganfilm - How did the appointment with the Ford Tech go?

Discussion in '2011-2016 My Ford Touch / In Vehicle Technology' started by jrmexplorer, June 16, 2011.

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    1. jrmexplorer

      jrmexplorer Well-Known Member

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      Loganfilm,
      I think a number of us are curious as to how your service appointment with the Ford tech went yesterday? Hopefully they were able to fix your issues.

      Fill us in!
       
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    3. Loganfilm

      Loganfilm Elite Explorer

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      Well... I got a call from the service advisor yesterday afternoon. He said the engineer is ordering a lot of parts. I'm going to swing by there shortly and get a full update, but it looks like they'll be keeping it for awhile.

      I had to work and wasn't able to meet with the guy directly.

      Full update coming.

      Good times.
       
    4. jrmexplorer

      jrmexplorer Well-Known Member

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      Well, it's certainly painful in the short term to be without your car, but hopefully it will be a longer term solution and you will at least have a more tolerable experience. I guess I would prefer the engineer to be ordering a lot of parts rather than telling me its normal or the like.

      I did notice what you are talking about with the previous destinations on the NAV not being correct. Mine stores previous destinations but they are old - like it's not being updated or something.....

      Fill us in with the details when you get a chance and Good Luck!
       
    5. Loganfilm

      Loganfilm Elite Explorer

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      They are replacing the HUB? and the memory card. Have to wait till next week for parts to arrive, so I'm in a rental till then. The word is my APIM is OK, so not replacing that.

      Engineer says new software coming in July is going to make everyone very happy and clear up a lot of problems. Also said problems can be caused by anything bumping the memory card... There was some discussion about that in another thread.

      Didn't get to talk to the Engineer directly, but will try to when he installs the new parts next week.
       
    6. drober30

      drober30 Active Member

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      Wonder if Microsoft is putting their best talent on it due to pressure from Ford?
       
    7. Sgt1411

      Sgt1411 Elite Explorer

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      No they just kidnapped a programmer from Apple HQ in Cupertino, drove him up to Seattle.

      He's in Bill Gates covert basement writing new Microsoft new mobile OS code.

      It's a secret.....shhhhhh.....

      Lets hope it's not the guy who designed the RF antenna on the iPhone4! LOL
       
    8. drober30

      drober30 Active Member

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      It's not the antenna guy, he's the greeter at my local Walmart!
       
    9. Joe Dirt

      Joe Dirt Explorer Addict

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      <crickets>
       
    10. Loganfilm

      Loganfilm Elite Explorer

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      Still in the shop a week later.

      No word.
       
    11. Joe Dirt

      Joe Dirt Explorer Addict

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      ah...

      just curious! :)
       
    12. Loganfilm

      Loganfilm Elite Explorer

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      Just got an update.

      "Still waiting on parts with no real ETA. Should be at least a few more days."

      Apparently, the Wontwork-a-tron 5000 is very hard to get from the factory....

      Day 7 in the shop and day 7 driving around Los Angeles in a rented CHEVY TAHOE.
       
    13. donm527

      donm527 Active Member

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      how do you like the Tahoe? I've always liked the look of them... just expensive and must drink gas like crazy.

       
    14. Loganfilm

      Loganfilm Elite Explorer

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      I was getting about 12-15 mpg in my new Explorer. Shockingly, the giant Tahoe is getting about 18-20 and I drive it like a rental, if you know what I mean... Kinda nice being able to stomp on it and tear off in traffic again, like I used to do in my Aviator that I traded in and still miss every day.
       
    15. Loganfilm

      Loganfilm Elite Explorer

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      I'm officially sick of complaining about this new Explorer. I've had nothing but problems, from ordering through delivery and then smashed expectations. My brand new car has been in the shop for a full week and there is no ETA on parts arriving, let alone conclusion.

      My dealer has been great. Cory has been great. Everyone sure seems helpful. The problem is that I bought a vehicle that clearly isn't ready for market.

      I wish it worked. It does not. I'm paying good money for this lemon and I'm tired of it.

      I don't want this anymore.

      I want out.
       
    16. jrmexplorer

      jrmexplorer Well-Known Member

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      Sorry to hear that man. I hope things work out for you, with or without your Explorer.

      Hopefully Ford will pull through and take care of your issues FAST.

      Good Luck and keep us posted.
       
    17. FordService

      FordService Official Ford Rep

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      Loganfilm, it’s really too bad that you’re having such a tough time with this, and your frustration is understandable. I looked into it and I’d like for you to be called soon about the repair.

      Cory
       
    18. Loganfilm

      Loganfilm Elite Explorer

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      After 8 days in the shop, I just picked up my Explorer.

      Guess what???

      SAME PROBLEMS EXIST.

      They replaced the Hub and the memory card and I was told that the regional engineer went through everything and determined that this was what I needed. He never returned to confirm the correction. I never got to speak with him. My car was returned to me in the same condition I left it in. The systems do not work. We put in an address and watched the thing take a full ten minutes to plan a route TWO BLOCKS AWAY. It won't recognize my iphone through USB. When I call in to Sync Services, the voice is too faint to respond to. Before I would call and recall and recall until you could hear it. Same damn problem happening again. Same delays in operation. All of it.

      I requested specifically that they do a full software reinstall. Apparently, the engineer didn't see this as necessary, as this was not done. All of my settings were still valid in the car, so I'm curious if the engineer really did a single thing. I have requested a full reinstall every single time I talk to them and I get shined saying that they Ford system won't allow this to take place. I call BS. This thing needs a full software reinstall. Period. That is exactly what you would do with a computer that is misbehaving and this is NO DIFFERENT.

      I hate this car. I am telling every person I can not to buy one.

      I'm also contacting an attorney in the morning to discuss California Lemon Law, to prepare for what I see as an eventual necessity.

      This car is a complete piece of crap.
       
    19. jrmexplorer

      jrmexplorer Well-Known Member

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      Ugh... I'm REALLY disappointed. I thought for sure that Ford would make it right with you. I think you are right to talk with an attorney about getting your money back.

      Cory - I, like many here, appreciate your efforts at resolving issues members have. I realize that you do your best to see that member's concerns are addressed. The following is not meant for you, as I'm sure you've done all you can to help LoganFilm. Please tell your boss at Ford that we Explorer owners EXPECT better service

      I find it unforgiveable that these guys would call LoganFilm without double and triple checking to make sure that the problem was fixed. the engineer should have stuck around and verified the fix.
       
    20. donm527

      donm527 Active Member

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      Hey Loganfilm, I had mentioned it on another thread that was removed but just wanted to mention it again since you mention attorney on this thread...

      in cali, if the car is less than 30 days and you are really unhappy, are you able to just return it to dealer and tell them you dont want it? I live in Florida and thought i had heard somewhere that is possible.
       
    21. Vic

      Vic Active Member

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      Yesterday Logan was complaining things were taking too long, etc. so it sounds like today the dealer felt pressured to hurry up and put it back together without even reloading the software.
       
    22. FordService

      FordService Official Ford Rep

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      Loganfilm, I am very sorry to hear that you’re still having these issues. I made sure the follow up is in place and you will be called today. Please give us a chance to make this right, and don’t hesitate to private message me with any other details that might help.

      jrmexplorer, I thank you for your kind words. I want to make sure I do everything I can.

      Cory
       
    23. Loganfilm

      Loganfilm Elite Explorer

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      Thanks, Cory, but I do not want to private message. I want this to be public. I paid real money for a car that does not work. Plain and simple. I know others are going through this and I want it publicly documented as a warning and hopeful solution to me and those that are experiencing this.

      The engineer never followed though with the repairs. The car was returned to me after 8 days with the exact same problems. They replaced the Hub and the memory card and yet I'm still getting card read errors....? (along with all of the other problems of locking up, going blank, freezing, etc.)

      I have asked for a full software reinstall and nobody will perform this. It's the only logical thing I can think of that nobody has tried. I can't fathom that this isn't at least one remedy that can be performed?? It's what you would do with a computer. How is this any different?

      The only real answer I have been getting is that I should wait for new software. Unacceptable. If others are actually able to use their systems with the current software, then logic dictates that mine should work as well. It does not. Not even slightly.

      Am I driving a total lemon, or have I just not been awarded the proper diagnostic and repair?

      Who can help me? "Elevated" status be damned. I just want this thing to work and I don't have the time to make this car the full time job that it has become.

      Please?


      I HATE THIS CAR AND THE TIME-SUCK THAT IT HAS BECOME.
       
    24. uniquename

      uniquename Active Member

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      I think the whole thing sucks, but I have to say loganfilm should have done a little due diligence also. If I were in that situation, I would show up, ask for the service Manager and say "Hop in the passenger seat. Let's make sure this all works." and run through the functions.

      If it wasn't perfect, or at least damn close and functional the way I need it to be, I'd hop in the rental Tahoe and say "call me when it's right".

      He has EVERY right to have functional NAV, etc. I do think we all need to be patient on a couple little things, but there are a few key features that he can't use that are very important to him.

      Just saw I got beat on my reply, and there is something VERY important in this post:

      Damn right it should work. Mine is borderline perfect. That tells me if they have to replace the APIM, the screen, the hub connections, whatever it is...they can make this function for you.
       
    25. Loganfilm

      Loganfilm Elite Explorer

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      This is exactly what I did. I hopped in with the service manager and we discovered that nothing was working. Since they claim they have no other fix for me, I reluctantly drove home in the annoying and offending new car. They are trying to get the engineer back or find some other solution for me, but I am losing hope that this thing will ever be fixed.

      I drove to dinner in it last night and nearly put my fist through the screen out of total frustration. I'm going in to see the owner of the dealership shortly. I feel like I work there after all the hours I spend at the dealer over this brand new car.
       
    26. beach

      beach Active Member

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      I think what's odder.. actually very odd, is how some seem to have little issues with the Sync system, and others have a complete nightmare experience. Generally with electronics, especially with this, it's software related so all should be affected teh same way. But my buddies has never really had issues except for stalling once or twice like it hung but that was when he 1st got it, it's not laggy and glitchy like another 11' Explorer I was in.

      All had updates... so really weird how that can happen. I can imagine how frustrating it is considering the unit controls almost every function.
       

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