This morning I received a call from a lady from Ford Service, Susan Daugnault, inquiring about my transmission issue. I wasn't available at the time, but I called her back a while ago and had a nice conversation. She suggested I visit my dealer, and I told her that was the plan when I went in for service in about a month, since it highly unlikely the dealer could duplicate the problem on site. She then asked if I ever purchase extended warranties, and I told I had bought one back in 1986, never used it, and don't buy them anymore. She then asked if I would take and extended warranty if it was free, so I jumped on it...why not? She gave me an extended warranty for 5 years or 75 thousand miles, and said the paperwork would be arriving in the mail in a few days.
This lady was super helpful, and generous to boot, and I commend Ford Service for it's action. Bear in mind that I did not call her for help. She picked the issue up on this site and immediately was quick to see if she could help. I have never had that happen to me with any new vehicle I have bought, but Ford is headed in the right direction with kind of action. Kudos to Ford and Susan Daugnault.
Bob Allen
Seaford, De