@
dstewart51
Looking at the big picture - I'm completely blown away that you are an early adopter that paid top dollar - nearly $60,000 - for a new generation Explorer, and the Dealer couldn't even work it out with the West Coast FORD Rep. to take another new generation Explorer off of the dealers lot (as a loaner) while they try and "figure all this out". What the heck - this is a no-brainer; FORD could have compensated the dealer for your use of the loaner Explorer.
All they could come up with was to send you to Enterprise, and put you in a $35 a day smelly econobox.
Damn, that's the best the Dealer that took your 60K and FORD could do?!
In my mind, given that this is the "start" of the new generation Explorer off of the assembly lines, FORD would have wanted to use your Ex as a "learning tool" I.E. wanting to nip this in the bud and QUICKLY want to figure out what went wrong either in design OR the assembly line & how to "fix it" so that it doesn't happen again....
Bottom Line - Lemon Law it.
The PRK provides this service for the TAX you paid on the $60,000 purchase price.
You already are witnessing how your Dealer and the West Coast Ford Rep. are "in your corner."
Link to CA Lemon Law:
https://www.dca.ca.gov/acp/pdf_files/englemn.pdf