• Register Today It's free! This box and some ads will disappear once registered!

Hood Paint bubble issue only


blwnsmoke

Staff member
Moderator
Elite Explorer
Joined
February 25, 2011
Messages
5,702
Reaction score
1,179
City, State
Moderator
Year, Model & Trim Level
2020 Explorer ST
Glad I found this site. I purchased a used 2011 Ford Explorer about 5 years ago. The Hood started peeling last summer and is pretty bad along the edge. Is this something that is still under warranty, I have about 82500 miles.
Not on a 7-8 year old vehicle.
 


Join the Elite Explorers for $20 per year. Gets rid of the ads! New $5 per month "try out" option.

Explorer Forum has probably saved you that much already, and will continue to save you money as you learn how to diagnose fix problems yourself and learn which modifications work without having to experiment on your own. Elite Explorer members see no advertisements, no banner ads, no double underlined links, can add their own profile photo, upload photo attachments in all forums, and Media Gallery, create and save more private Conversations, and more. Join Today. Your support is greatly appreciated.








15Limited

Elite Explorer
Joined
February 28, 2015
Messages
249
Reaction score
35
City, State
TN
Year, Model & Trim Level
2018 Sport 4x4
[QUOTE="17 Sport, post: 3732613, member: 330182"
]
EC75F6B0-48F5-49CA-82E6-4AEC44341645_zpsjqpd7kla.jpg


Dealer replaced the hood and provided a loaner for the week with no hassle. I am satisfied
That was pretty quick to get it replaced in less than 3 weeks. Ford must be making more hoods to put in their inventory/distribution chain. On my 2015 it took Ford almost 4 weeks to get a new hood to my Dealer last January/February, then another week for the Dealer to paint/replace.
 




MM07

Elite Explorer
Joined
January 13, 2019
Messages
503
Reaction score
108
City, State
MA
Year, Model & Trim Level
2018 Explorer Limited
I had this issue with my 16. I had 38k miles and Ford covered the full replacement this summer. My service manager had to push hard, but they got it done.
 




peterk9

Staff member
Moderator
Elite Explorer
Joined
December 28, 2010
Messages
28,386
Reaction score
1,737
City, State
Russell, Ontario (Ottawa area)
Year, Model & Trim Level
2020 Aviator Reserve
Callsign
VE3
I had this issue with my 16. I had 38k miles and Ford covered the full replacement this summer. My service manager had to push hard, but they got it done.
Not sure why it was so difficult. It is covered for 5 years, unlimited mileage. Glad it was fixed.

Peter
 




MM07

Elite Explorer
Joined
January 13, 2019
Messages
503
Reaction score
108
City, State
MA
Year, Model & Trim Level
2018 Explorer Limited
I know. I even scanned that passage from the warranty book to show them.
 




vnint

New Member
Joined
January 24, 2019
Messages
1
Reaction score
0
City, State
Washington
Year, Model & Trim Level
2013 Ford Explorer XLT
I have a 2013 Ford explorer xlt with 49,000 miles, so its no longer under warranty. I have the galvanic corrosion on the front hood, and have had it for a while but did not realize what was happening. I also have a leaking liftgate/roof that I am taking tomorrow for a third go at repair, luckily by a body shop that stands behind their work. Both of these are known issues (see above!) with the explorers from that period. I spoke to the ford "seal guy" at the dealership after my first leak in july 2018, and he told me that the weld was degrading, it was a known problem, and that I would have to have it repaired by a body shop. He also suggested I sell the car.

When I tried to open a case number with ford, I was treated like dirt by the regional rep and my case was closed immediately because my car was not at the dealership when I opened the case - it was shocking. I was referred by my body shop to the service manager at the ford dealership from whom I bought the car and where all of the service has been done. He was unhappy and apologetic about my complaint experience, said that the car did not need to be at the dealership, offered to help, and has done nothing despite many phone calls since October of 2018. He also confirmed, by the way, that ford does indeed score their customers.

I am getting ready to try to escalate my problems - to whom I don't know - but am wondering if its worth the effort? I am pretty shocked and disheartened by what I have read on the forum since discovering it this afternoon. Any suggestions would be welcome!
 




peterk9

Staff member
Moderator
Elite Explorer
Joined
December 28, 2010
Messages
28,386
Reaction score
1,737
City, State
Russell, Ontario (Ottawa area)
Year, Model & Trim Level
2020 Aviator Reserve
Callsign
VE3
Welcome to the Forum:wave:
Your post was moved to this thread.
I'm not sure who would escalate the issue to other than Ford if the Regional Customer Service Manager will not help. In any case, I'm quite sure that you are out of luck getting Ford to cover any part of the hood repair. It seems the best way to get around this problem is with a new hood. A repaired and repainted hood may be good in the short term. The 2016+ Explorers now have 5 years unlimited mileage coverage for aluminum panels.
As for the water leak, please post any further issues in the Water Leak thread; Water Leak
Thank you and good luck.

Peter
 




blwnsmoke

Staff member
Moderator
Elite Explorer
Joined
February 25, 2011
Messages
5,702
Reaction score
1,179
City, State
Moderator
Year, Model & Trim Level
2020 Explorer ST
I have a 2013 Ford explorer xlt with 49,000 miles, so its no longer under warranty. I have the galvanic corrosion on the front hood, and have had it for a while but did not realize what was happening. I also have a leaking liftgate/roof that I am taking tomorrow for a third go at repair, luckily by a body shop that stands behind their work. Both of these are known issues (see above!) with the explorers from that period. I spoke to the ford "seal guy" at the dealership after my first leak in july 2018, and he told me that the weld was degrading, it was a known problem, and that I would have to have it repaired by a body shop. He also suggested I sell the car.

When I tried to open a case number with ford, I was treated like dirt by the regional rep and my case was closed immediately because my car was not at the dealership when I opened the case - it was shocking. I was referred by my body shop to the service manager at the ford dealership from whom I bought the car and where all of the service has been done. He was unhappy and apologetic about my complaint experience, said that the car did not need to be at the dealership, offered to help, and has done nothing despite many phone calls since October of 2018. He also confirmed, by the way, that ford does indeed score their customers.

I am getting ready to try to escalate my problems - to whom I don't know - but am wondering if its worth the effort? I am pretty shocked and disheartened by what I have read on the forum since discovering it this afternoon. Any suggestions would be welcome!
The Regional CS Manager will not discuss the issue with a customer until it has been to the dealership and the Service Manager attempts to resolve the issue and/or communicates the issue with the CSM. Yes, your ticket will be closed if you try to escalate it yourself and speak to them. Ford always refers your vehicle to the dealership for diagnosis first.

Your only other course of action is to file with the BBB as this will escalate your issue to the higher level depts that handle CS complaints. However, I'm not sure on a 6 year old vehicle if they will make any exceptions for you.
 




613GT500

Well-Known Member
Joined
September 28, 2015
Messages
1,528
Reaction score
106
City, State
Ontario, Canada
Year, Model & Trim Level
2016 XC90 T8 R-Design
I have a 2013 Ford explorer xlt with 49,000 miles, so its no longer under warranty. I have the galvanic corrosion on the front hood, and have had it for a while but did not realize what was happening. I also have a leaking liftgate/roof that I am taking tomorrow for a third go at repair, luckily by a body shop that stands behind their work. Both of these are known issues (see above!) with the explorers from that period. I spoke to the ford "seal guy" at the dealership after my first leak in july 2018, and he told me that the weld was degrading, it was a known problem, and that I would have to have it repaired by a body shop. He also suggested I sell the car.

When I tried to open a case number with ford, I was treated like dirt by the regional rep and my case was closed immediately because my car was not at the dealership when I opened the case - it was shocking. I was referred by my body shop to the service manager at the ford dealership from whom I bought the car and where all of the service has been done. He was unhappy and apologetic about my complaint experience, said that the car did not need to be at the dealership, offered to help, and has done nothing despite many phone calls since October of 2018. He also confirmed, by the way, that ford does indeed score their customers.

I am getting ready to try to escalate my problems - to whom I don't know - but am wondering if its worth the effort? I am pretty shocked and disheartened by what I have read on the forum since discovering it this afternoon. Any suggestions would be welcome!
The suggestion from the Ford "seal" guy to sell the EX is the best advise he gave you.
There's still demand for these in the used market (especially with the huge depreciation) and provided it's in somewhat good condition, you can sell it pretty quick!
 




blwnsmoke

Staff member
Moderator
Elite Explorer
Joined
February 25, 2011
Messages
5,702
Reaction score
1,179
City, State
Moderator
Year, Model & Trim Level
2020 Explorer ST
The suggestion from the Ford "seal" guy to sell the EX is the best advise he gave you.
There's still demand for these in the used market (especially with the huge depreciation) and provided it's in somewhat good condition, you can sell it pretty quick!
So you are suggesting to sell someone else his problem? And not disclose the issue?
 




BaseFan

New Member
Joined
April 24, 2016
Messages
45
Reaction score
3
Year, Model & Trim Level
2016 Explorer Base
Just a question for all that have gotten a replacement hood.

When I had my hood replaced, I asked about the labels under the hood and they suggested I wait at least 4-6 weeks before having them replaced.... if I really wanted them. They said they never had anyone come back for them as it makes the look under the hood cleaner.... I said I would think about it and let them know when I was bringing it back for regular service... which is coming due....

So... when you got your hood replaced.... did you get new labels under the hood?
If not, and it was offered for free, would you do it?

I kind of like the look of not seeing yellow and white labels under the hood.... it does look neater but wonder if it is better to have them there on resale or such.... or is there another reason I should want them?

Thanks
 




peterk9

Staff member
Moderator
Elite Explorer
Joined
December 28, 2010
Messages
28,386
Reaction score
1,737
City, State
Russell, Ontario (Ottawa area)
Year, Model & Trim Level
2020 Aviator Reserve
Callsign
VE3
I haven't had the hood replaced. There is only one sticker on the underside of mine. It is white and hardly detracts from the appearance. It is the Vehicle Emission Control Information sticker. I would replace it if it were mine, assuming you can even get it.

Peter
 




15Limited

Elite Explorer
Joined
February 28, 2015
Messages
249
Reaction score
35
City, State
TN
Year, Model & Trim Level
2018 Sport 4x4
Just a question for all that have gotten a replacement hood.

When I had my hood replaced, I asked about the labels under the hood and they suggested I wait at least 4-6 weeks before having them replaced.... if I really wanted them. They said they never had anyone come back for them as it makes the look under the hood cleaner.... I said I would think about it and let them know when I was bringing it back for regular service... which is coming due....

So... when you got your hood replaced.... did you get new labels under the hood?
If not, and it was offered for free, would you do it?

I kind of like the look of not seeing yellow and white labels under the hood.... it does look neater but wonder if it is better to have them there on resale or such.... or is there another reason I should want them?

Thanks
When the dealer replaced my hood I had to ask them to replace the decal too...they eventually gave me one to put on, but it’s not worth it. The replacement decal has your VIN handwritten on it...I think to discourage fraud/EPA violations????
 
Last edited:




krafticus

New Member
Joined
February 16, 2016
Messages
21
Reaction score
1
City, State
Ellicott City, MD
Year, Model & Trim Level
2016 Explorer Sport
I probably missed it, but I figured I would ask here. I have a 2016, and my hood is all bubbled up. I spoke to the service guy at my Ford dealer, and he insisted that it has to be completely rust through for the warranty to fix this. Has anyone else encountered this?

Mark
 




suzook

Active Member
Joined
December 31, 2006
Messages
318
Reaction score
19
City, State
ny
Year, Model & Trim Level
2018 Explorer XLT
I probably missed it, but I figured I would ask here. I have a 2016, and my hood is all bubbled up. I spoke to the service guy at my Ford dealer, and he insisted that it has to be completely rust through for the warranty to fix this. Has anyone else encountered this?

Mark
Your dealership is an idiot.
 








peterk9

Staff member
Moderator
Elite Explorer
Joined
December 28, 2010
Messages
28,386
Reaction score
1,737
City, State
Russell, Ontario (Ottawa area)
Year, Model & Trim Level
2020 Aviator Reserve
Callsign
VE3
I probably missed it, but I figured I would ask here. I have a 2016, and my hood is all bubbled up. I spoke to the service guy at my Ford dealer, and he insisted that it has to be completely rust through for the warranty to fix this. Has anyone else encountered this?

Mark
He is wrong. For one thing the hood is aluminum and won't "rust through". If you check your Warranty Guide you will see that aluminum panels are covered for corrosion for 5 years, unlimited mileage. Take it with you and show him.

Peter
 




peterk9

Staff member
Moderator
Elite Explorer
Joined
December 28, 2010
Messages
28,386
Reaction score
1,737
City, State
Russell, Ontario (Ottawa area)
Year, Model & Trim Level
2020 Aviator Reserve
Callsign
VE3


Join the Elite Explorers for $20 per year. Gets rid of the ads! New $5 per month "try out" option.

Explorer Forum has probably saved you that much already, and will continue to save you money as you learn how to diagnose fix problems yourself and learn which modifications work without having to experiment on your own. Elite Explorer members see no advertisements, no banner ads, no double underlined links, can add their own profile photo, upload photo attachments in all forums, and Media Gallery, create and save more private Conversations, and more. Join Today. Your support is greatly appreciated.




suzook

Active Member
Joined
December 31, 2006
Messages
318
Reaction score
19
City, State
ny
Year, Model & Trim Level
2018 Explorer XLT
Not an idiot. Just not knowledgeable about this issue. Not uncommon.

Peter
Not knowledgeable=idiot in my book. Time for a new dealership.
 




Top