I have a 2013 Ford explorer xlt with 49,000 miles, so its no longer under warranty. I have the galvanic corrosion on the front hood, and have had it for a while but did not realize what was happening. I also have a leaking liftgate/roof that I am taking tomorrow for a third go at repair, luckily by a body shop that stands behind their work. Both of these are known issues (see above!) with the explorers from that period. I spoke to the ford "seal guy" at the dealership after my first leak in july 2018, and he told me that the weld was degrading, it was a known problem, and that I would have to have it repaired by a body shop. He also suggested I sell the car.
When I tried to open a case number with ford, I was treated like dirt by the regional rep and my case was closed immediately because my car was not at the dealership when I opened the case - it was shocking. I was referred by my body shop to the service manager at the ford dealership from whom I bought the car and where all of the service has been done. He was unhappy and apologetic about my complaint experience, said that the car did not need to be at the dealership, offered to help, and has done nothing despite many phone calls since October of 2018. He also confirmed, by the way, that ford does indeed score their customers.
I am getting ready to try to escalate my problems - to whom I don't know - but am wondering if its worth the effort? I am pretty shocked and disheartened by what I have read on the forum since discovering it this afternoon. Any suggestions would be welcome!