I wish it was push a button every 6 months. Hell if that was the only problem I had I would not have had to seek out this forum. My Ex has been in shop 8 times since Oct for MyFord Touch issues. This product was poorly designed, poorly implemented and now poorly supported. I can only go into my dealer between 9am and 11am because that is the only time they have someone who can spell MyFord Touch. I asked a "manager" at Ford Customer Service to help me find a dealer in Houston (4th largest city in the US) who had someone who understood the system and after promising to get back to me she never did.
The very fact that we have the forum is an indication of a huge failure. I would challenge you to find a forum for other car manufacturers where users are using a community in the place of the dealers and the manufacturer.
Then to hear the official Ford answer of "It is working exactly as we designed it" pushed me right over the edge. My $25 bedside clock that somehow syncs with some Atomic clock on a mountain in Colorado. It figured out DST before I even woke up Sunday morning and so did my iPad, Android Phone, laptop, DirecTV box and nearly everything else in my house, and this included my 8 year old Acura. The only clocks I had to set were my microwave and my Ex.
The trouble is not pushing a button. The problem is that Ford sells this thing as the smartest and most advanced vehicle system on the planet. They tout the integration and the advanced technology. In truth Ford designed this system to have a clock that is no smarter than my microwave oven we have a much bigger problem and are paying far to much for it. That is not even the worst part. The worst part is that when faced with this minor insignificant but annoying problem do they say "that is a great point, we ought to look into that. I will send a note to the product team"? No, they say "it is working perfectly and we designed it to be wrong for the majority of our customers."
I am sorry but it really gives me little to no hope that I will ever get around the endless bluetooth skipping problems, the random reboots I still get at least weekly of the fact that playing through USB or even connecting to my phone is hit and miss. Maybe it is working exactly as they expect and it was designed that way.
The dirty secret that is not often told is that MyFord Touch was a flawed implementation from the beginning. I work closely with Microsoft on multi-million dollar agreements on the corporate IT side and just to be funny I told one of our reps how my Microsoft car was rebooting all the time. He got real serious and said he would have someone call me. A day later I get a call from a Microsoft Product Manager who explained to me how Ford went out on their own an contracted with a company BSquare to build MyFord Touch on top of the MS Sync technology. The project was such a failure after the 11 EXs were released that Ford went back to Microsoft hat in hand and asked for help. Microsoft took over MyFord Touch last year and has been trying to fix it. If you need proof of this take a look at the 10-Q from BSquare:
http://www.gurufocus.com/news/197473/bsquare-corp-reports-operating-results-10q . Maybe Microsoft can fix it, maybe they can't but the bottom line is the whole thing is a mess and I while I love many things about the Ex and think it is a great car, I regret the day I let them sell me MyFord Touch.
I misunderstood what I was previously told; I apologize for that.
This whole system is just pure confusion to deal with!
