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Missing Part - Rear Air Deflector

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peterk9

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Year, Model & Trim Level
2020 Aviator Reserve II
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ClarkG

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City, State
Indiana
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2020 Explorer ST
I have a Nov 2019 build ST without. All 8 STs at the dealer I used were without it. The area I checked had 1 Platinum with it and multiple limited & XLT with.

I have a request in to my dealer regarding the missing part and I’m also missing the tow eye.
 

ljn21

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City, State
Tega Cay, SC
Year, Model & Trim Level
2020 Explorer ST
My August 2019 build ST is missing the deflector, sent my dealer an email about it. Also missing the tow hook. Also missing the dealer installed wheel lock kit thats on my window sticker.

20200202_130006.jpg
 

Sharin

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City, State
Mesa, Arizona
Year, Model & Trim Level
2020 Platinum
Here's an update. My dealer and I went round and round in a friendly way, trying to resolve the missing deflector. We looked at at least a dozen Explorers and couldn't find a single ST or Platinum with the Air Deflector. Every EXT and and Limited did have the deflector.

I think all of the explorers should have the part since without it, the bumper facia hangs loose. Mine rattles when I tap it. I do foresee something hooking on the bumper and ripping it off. Regardless, The dealer didn't what to pay for one but we did compromise. I'll bought the part, they'll pay for the install. That part is backordered into March and the parts list does not identify all the nuts and bolts that attach the deflector. Guess the dealer will figure that out.

After ordering the part, the head of the service department hunted me down to advise me that Ford likely has a good reason for not using the deflector on the Platinum and adding it might result in unexpected consequences. Trapped heat being one. Who knows, it might not even fit. But we'll see..
 

ClarkG

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City, State
Indiana
Year, Model & Trim Level
2020 Explorer ST
Here's an update. My dealer and I went round and round in a friendly way, trying to resolve the missing deflector. We looked at at least a dozen Explorers and couldn't find a single ST or Platinum with the Air Deflector. Every EXT and and Limited did have the deflector.

I think all of the explorers should have the part since without it, the bumper facia hangs loose. Mine rattles when I tap it. I do foresee something hooking on the bumper and ripping it off. Regardless, The dealer didn't what to pay for one but we did compromise. I'll bought the part, they'll pay for the install. That part is backordered into March and the parts list does not identify all the nuts and bolts that attach the deflector. Guess the dealer will figure that out.

After ordering the part, the head of the service department hunted me down to advise me that Ford likely has a good reason for not using the deflector on the Platinum and adding it might result in unexpected consequences. Trapped heat being one. Who knows, it might not even fit. But we'll see..
I’ve seen a similar trend, but I have seen 1 Platinum at my purchasing dealer with the deflector installed.

The Ford parts website also shows it an applicable part for my VIN and the ST model. It also appears that the parts website, when searched by VIN, only lists applicable part numbers in the related parts section. I tested this with the emblems and while it shows graphics and part numbers for all Explorer model emblems it only lists the ST part numbers in related when I have my VIN entered.

Air Deflector Part#: 7811778

Usages: 08/19/2019, Explorer 2020-, 3.0L Nano-D4-G-GTDI-CD6R-PHEV, ST Version

Item is currently on back order. Contact Your Dealer to check on part availability.
I wonder if the larger fuel tanks on the Platinum and ST have something to do with it, but I’ve also speculated on the potential heat issue due to the higher HP engines.

I couldn’t get anywhere with my sales guy and he passed me off to the service manager who I’m awaiting a call from and I’m determined to get these missing parts.
 
Last edited:

Sharin

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2020 Platinum
The Ford parts website also shows it an applicable part for my VIN and the ST model.
Thanks, My parts guy looked up an VIN for an ST sitting on the lot and it did not include the deflector. Something must have changes along the way. Wish I could find the photo of the Platinum with the deflector. Who knows how to find Post #63?
 

TBill

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Prescott, AZ
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2020 Explorer Platinum
Post 63 is on page #4 of this thread.
 

TMMST

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City, State
San Jose
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2020 Explorer ST
Thanks, My parts guy looked up an VIN for an ST sitting on the lot and it did not include the deflector. Something must have changes along the way. Wish I could find the photo of the Platinum with the deflector. Who knows how to find Post #63?
This photo is from post #63 IT's an ST not a Platinum
 

evilgeek

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City, State
California
Year, Model & Trim Level
2020 Explorer ST
So.... days after chatting with support, who said they would forward my request to the dealership, I've had no reply. Then I emailed the dealership and got a response that I needed to phone the parts manager. I'm pretty busy during 9-5 and don't exactly have time to sit on hold to talk to somebody. They couldn't forward my email to the parts dept? Starting to get a bad feeling....
 

Mikey*TX

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Liv'n in the hollow of an 'ol oak tree. ;-)
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Skunk Hollow, TX
Year, Model & Trim Level
2020 EXP ST Blk
So.... days after chatting with support, who said they would forward my request to the dealership, I've had no reply. Then I emailed the dealership and got a response that I needed to phone the parts manager. I'm pretty busy during 9-5 and don't exactly have time to sit on hold to talk to somebody. They couldn't forward my email to the parts dept? Starting to get a bad feeling....
9 r's fan ? Could be bad karma ....... :rolleyes:
 

evilgeek

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Lol. I'm i SoCal. The 9ers mean nothing to me.
 

greeman

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Tennessee
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Platinum Built 8/12/19 - Deflector missing
 

peterk9

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As I posted in another thread, I'm really beginning to doubt if the ST is supposed to have this deflector. I was just at my dealership and checked out the 8 Explorers that they had on the lot. There were XLT's, Limiteds, a Platinum and a newly arrived ST. All had the deflector except the ST. Since they all come off the same assembly line, why would they skip the ST if it is supposed to have it? Makes no sense. Also, one or two members mentioned that their dealer said that the deflector was not on the build sheet. So it isn't just the early builds that are missing them but the latest ones also. I didn't get the build date of the ST but just arrived last week.

Peter
 
Last edited:

TBill

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Prescott, AZ
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2020 Explorer Platinum
Heading to my dealer tomorrow, they have the deflector to install. I'll post pictures of before & after. Dealer indicated the would take care of the installation, and we are working something out on the cost of the part.

TBill
 

Adam58

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City, State
Portland, OR
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2020 Explorer ST
As I posted in another thread, I'm really beginning to doubt if the ST is supposed to have this deflector. I was just at my dealership and checked out the 8 Explorers that they had on the lot. There were XLT's, Limiteds, a Platinum and a newly arrived ST. All had the deflector except the ST. Since they all come off the same assembly line, why would they skip the ST if it is supposed to have it? Makes no sense. Also, one or two members mentioned that their dealer said that the deflector was not on the build sheet. So it isn't just the early builds that are missing them but the latest ones also. I didn't get the build date of the ST but just arrived last week.

Peter
Make that three. I called Ford and spoke to someone in parts. She looked up my vehicle based on VIN and the rear deflector was not listed as a part on my vehicle (just the front deflector and left/right side deflectors).
 
Join the Elite Explorers for $20.

Explorer Forum has probably saved you that much already, and will continue to save you money as you learn how to diagnose fix problems yourself and learn which modifications work without having to experiment on your own. Elite Explorer members see practically no advertisements, no banner ads, no double underlined links, can add their own profile photo, upload photo attachments in all forums, and Media Gallery, create and save more private Conversations, and more. Join Today. Your support is greatly appreciated.


peterk9

Staff member
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Heading to my dealer tomorrow, they have the deflector to install. I'll post pictures of before & after. Dealer indicated the would take care of the installation, and we are working something out on the cost of the part.

TBill
If the dealer is installing a part that was missed at the factory there should be no cost to you at all. If you are going to be paying for the part then that to me is an indication that it shouldn't have been there in the first place. No need to post pictures. There are several already. Thanks.

Peter
 



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