Hi all,
After being told by my local dealer that the part was on back order on the 2nd October and they would let me know when it was in. I have waited for the call........
On Friday i had a bit of time on my hands and i phoned the dealer to ask what was happening and the parts man said it was on back order and could not tell me when it was going to be in and that basicly tough i had to wait for the part.
I then decided to take it a bit higher and spoke to the dealers general manager. A whole different ball game then opened up. I said that i realised that they would not have the parts in stock but i would not have expected it to take this long for the parts to come in whether it was from Germany or the USA. He said that he understood my frustration and he would look in to it and would call me back later that day.
Yeah right i can hear you all think but an hour later he did call me back !!!!
He advised that the part was on back order from the states and that it was listed as shipping, he said that this could mean many things but usually it ment that the parts were waiting on the dock side for transportation accross the pond. He thn went on to advise that this could take up to 2 weeks for it to get here.
Cracking i said i hope i am not one of the unlucky ones whose car catches fire!!
He then said he will keep investigating and will get back to me later on.
Low and behold he did phone back with more news. He said that he had spoken to Ford Technical and they had said that the offending item could be isolated so that it would pose a threat of fire. He then went on to say that he would try and see if he could get me a temporary car from Frod Customer Support. Again it was left that he would call me back.
The man kept to his word an called me back at about 6.00pm (it went to my voicemail) and he said that Ford had not got back to him yet about a replacement vehicle.
This morning he calls me to advise that the parts had arrived and if i can call him back he will get the car in asap and get it sorted for me.
I think it is fair to praise the dealer as we are all very quick to slate them so to Gates Ford delearship in Hertford and especially to Fred Sheppard thank you !!!!!
Andy
P.S. Sorry for the ramble