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BlueBelle

New Member
Joined
August 19, 2011
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3
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City, State
Nola
Year, Model & Trim Level
2006 Expedition Limited
I can view my window sticker today!!
 


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Spengracin

Active Member
Joined
July 14, 2011
Messages
798
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2
City, State
Fairfield, Ca
Year, Model & Trim Level
2012 AWD Limited
Yeah, won't be long now.
 








ryanfire12

New Member
Joined
September 7, 2011
Messages
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City, State
texas
Year, Model & Trim Level
2012 Explorer limited
order status

Hi, i am new to the forum . I ordered a 2012 Ex Limited on 8/8. Since then the dealer is really shady on giving me any info. Everytime i call,,, the guy that orders is unavailable. Any help would be appreciated. All i can give you is the dealers name. Not sure if you can help with so little info?
Thanks, Ryan

David Self Ford
Orange , Texas 2012 Explorer Limited
tri. white
301A
20's
black leather
ent. pack
bliss
 




FordService

Official Ford Rep
Joined
October 25, 2010
Messages
5,281
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11
City, State
Dearborn, MI
Year, Model & Trim Level
2014
Hi, i am new to the forum . I ordered a 2012 Ex Limited on 8/8...
Welcome to the forum, ryanfire12! I did some searching with the details you posted. Through deductive reasoning, I found your order in my tracking system. :) I will be sending you a PM with the details from my research. ;)

Cory
 




ryanfire12

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City, State
texas
Year, Model & Trim Level
2012 Explorer limited
status

Hey Cory, Thanks alot. After giving them another call they gave me a est. delivery date of Oct. 10th. Thanks again, Ryan
 




clickclack

New Member
Joined
August 26, 2011
Messages
23
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City, State
Ontario
Year, Model & Trim Level
2012 LTD Explorer
Hopefully those chicago ford guys have a good day tomorrow. Looks like my ex is scheduled to be built on a friday
 




FordService

Official Ford Rep
Joined
October 25, 2010
Messages
5,281
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City, State
Dearborn, MI
Year, Model & Trim Level
2014
Hey Cory, Thanks alot. After giving them another call they gave me a est. delivery date of Oct. 10th. Thanks again, Ryan
You’re very welcome, ryanfire12. Now you can see your window sticker URL: http://fordlabels.webview.biz/webviewhybrid/WindowSticker.aspx?vin=<Insert VIN here> and seeing is believing! :D

Hopefully those chicago ford guys have a good day tomorrow. Looks like my ex is scheduled to be built on a friday
I’m sure it’s tough for anyone not to have a great Friday, clickclack. ;) They’re really passionate about ensuring that the Explorers are of the highest quality. :)

Cory
 
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Contabila

New Member
Joined
August 30, 2011
Messages
5
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City, State
Bakersfield, Ca
Year, Model & Trim Level
2012 4WD Limited
Today is the day!
My X is supposed to be built today.
ETA is 9/26.
It is going to be a long couple of weeks :(

______________________________________
2012 Limited EX. Tri-White plat. Light Stone Int. 302a package & tow package
 




XRider

New Member
Joined
June 20, 2011
Messages
37
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0
City, State
Boston, MA
Year, Model & Trim Level
2012 Exp Limited
Cory,

Thank you for putting a Customer Service Mgr in touch with us (actually with my wife). He called her today, which is after her visit with dealership on Tuesday...and this is perfectly ok. He followed up w/ dealership and is also aware of parts being ordered for A-pillar noise. He was also informed by dealership that Nav was reflashed but so far none of us know the details of what that entails (dealership service rep didn't know and customer service mgr wasn't quite sure but will find out and follow up with us).

So far it has been a pleasant experience and we're just hoping the issues get resolved. We'll have another visit with service department when parts have arrived.

Interesting visit, my wife tells me that the service rep asked her to repeat the model year...he couldn't believe it was a 2012 with less than 300 miles and she was back already. They knew about the issues on the 2011 but appeared to be surprised that same issues carried over to 2012. No worries, I'm keeping her calm and she is being patient (for now, LOL).

Thanks again Cory!!!
 




FordService

Official Ford Rep
Joined
October 25, 2010
Messages
5,281
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City, State
Dearborn, MI
Year, Model & Trim Level
2014
Today is the day!
My X is supposed to be built today...
You’re right, Contabila; I double checked and found your Explorer rolled off the lines yesterday. :D During the wait, focus on all the towing you’ll do once it arrives. :)

...Thanks again Cory!!!
XRider,
You’re welcome! It’s important that this is resolved for you and the Customer Service Manager for your region will make sure that happens. ;)

Cory
 




Contabila

New Member
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August 30, 2011
Messages
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City, State
Bakersfield, Ca
Year, Model & Trim Level
2012 4WD Limited
You’re right, Contabila; I double checked and found your Explorer rolled off the lines yesterday. :D During the wait, focus on all the towing you’ll do once it arrives. :)


Thanks Cory. Funny you would say that. We actually will be towing something quite often- a Polaris Ranger. Heard great things about how well the new X tows. Can't wait to try it out.

Any updates that you can give me while my X is in route to California would be appreciated.

Have a great weekend :chug:
 




EKY

Member
Joined
May 29, 2011
Messages
66
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0
City, State
Honolulu, HI
Year, Model & Trim Level
'12 LTD 4WD
VIN finally assigned!! (Cory - Sent you a PM yesterday before I found out today. Not sure if you can see anything else on your side)

Ordered through our company vehicle ordering center 7/15/11. I've been logging onto their tracker website everyday since July.

It finally says, "Sent to Plant on 9/15/11" and showing a VIN but still can't view my window sticker.

The estimated arrival at dealer is 10/4/11....does anyone think is this realistic? (I'm in Hawaii)

2012 LTD 4WD
301A
Polished Wheels
BLIS
Black/Black

Can't wait!!
 
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FordService

Official Ford Rep
Joined
October 25, 2010
Messages
5,281
Reaction score
11
City, State
Dearborn, MI
Year, Model & Trim Level
2014
Thanks Cory. Funny you would say that. We actually will be towing something quite often- a Polaris Ranger. Heard great things about how well the new X tows. Can't wait to try it out...
Contabila,
I must have ESPN or something! ;) The Ranger looks like a blast. I’ll do my best to keep you in the loop as your Explorer makes its way to you.

VIN finally assigned!! (Cory - Sent you a PM yesterday before I found out today. Not sure if you can see anything else on your side)...
EKY,
Congrats! I’m a little bit behind due to some technical issues on Friday. I’ll catch up as soon as possible. :)

Cory
 




Spengracin

Active Member
Joined
July 14, 2011
Messages
798
Reaction score
2
City, State
Fairfield, Ca
Year, Model & Trim Level
2012 AWD Limited
Xrider don't feel bad our 2012 LTD x was dropped off this morning ( 725 miles), with the following issues;

1) rear hatch, not aligned ( thought this would not get through the robots)
2) replace center, 2nd row drop down console ( snagged leather)
3) minor dent in left rear quarter
4) MFT 2.11v installed, but goes blank everyday.
 




EKY

Member
Joined
May 29, 2011
Messages
66
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0
City, State
Honolulu, HI
Year, Model & Trim Level
'12 LTD 4WD
Cory - No problem! I appreciate your updates. I did get your PM. I checked on the fleet tracker system and the ETA to the dealer has been revised to 10/27/11. Scheduled for production on 10/3/11. I can't wait! Thanks...

-Eric


Contabila,
I must have ESPN or something! ;) The Ranger looks like a blast. I’ll do my best to keep you in the loop as your Explorer makes its way to you.


EKY,
Congrats! I’m a little bit behind due to some technical issues on Friday. I’ll catch up as soon as possible. :)

Cory
 




FordService

Official Ford Rep
Joined
October 25, 2010
Messages
5,281
Reaction score
11
City, State
Dearborn, MI
Year, Model & Trim Level
2014
Xrider don't feel bad our 2012 LTD x was dropped off this morning ( 725 miles), with the following issues...
Spengracin,
I have your VIN from previous messages, so let me know via PM if you’d like me to escalate those issues to the Customer Service Manager for your region. Please also include your contact information, mileage, and dealer info. I want to see this resolved for you.

Cory - No problem! I appreciate your updates. I did get your PM. I checked on the fleet tracker system and the ETA to the dealer has been revised to 10/27/11. Scheduled for production on 10/3/11. I can't wait! Thanks...

-Eric
You’re very welcome, Eric! The ETA to the dealer will most likely change from now until the Explorer rolls off the lines. It will definitely be worth the wait! ;)

Cory
 




XRider

New Member
Joined
June 20, 2011
Messages
37
Reaction score
0
City, State
Boston, MA
Year, Model & Trim Level
2012 Exp Limited
Xrider don't feel bad our 2012 LTD x was dropped off this morning ( 725 miles), with the following issues;

1) rear hatch, not aligned ( thought this would not get through the robots)
2) replace center, 2nd row drop down console ( snagged leather)
3) minor dent in left rear quarter
4) MFT 2.11v installed, but goes blank everyday.
eeeek! That really stinks, sry to hear that. Rear hatch misalignment is one of the things wifey had on her list to check for when we picked up her X.

Hopefully they resolve all 4 of your issues (and many of us are waiting for a "real" solution to MFT).
 




Spengracin

Active Member
Joined
July 14, 2011
Messages
798
Reaction score
2
City, State
Fairfield, Ca
Year, Model & Trim Level
2012 AWD Limited
Thanks Cory, no need, the dealer is on the issues, parts are ordered. The general manager, has reviewed our forum and also the service manager. I did some dealer/ service training. They like the threads for issues, gives them some in site to issues that affect customers.
Xrider, as soon as get my home PC back online, I'll post some pics, the dealer sent the vehicle to a local detailed, they polished the 20's even more, almost like chrome, looks great. FYI rear hatch is fixed, the rest of the parts are on order.
 


Join the Elite Explorers for $20 per year. Gets rid of the ads! New $5 per month "try out" option.

Explorer Forum has probably saved you that much already, and will continue to save you money as you learn how to diagnose fix problems yourself and learn which modifications work without having to experiment on your own. Elite Explorer members see no advertisements, no banner ads, no double underlined links, can add their own profile photo, upload photo attachments in all forums, and Media Gallery, create and save more private Conversations, and more. Join Today. Your support is greatly appreciated.




FordService

Official Ford Rep
Joined
October 25, 2010
Messages
5,281
Reaction score
11
City, State
Dearborn, MI
Year, Model & Trim Level
2014
...Hopefully they resolve all 4 of your issues...
XRider,
I agree; I’m confident they will resolve those issues. I hope you and your wife are enjoying the Explorer. ;)

Thanks Cory, no need, the dealer is on the issues, parts are ordered...
That’s great, Spengracin. It sounds like the dealer is taking good care of you. I’m looking forward to those pics. :)

Cory
 




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