knoxgang
New Member
- Joined
- May 24, 2014
- Messages
- 3
- Reaction score
- 0
- City, State
- Kennett Square, PA
- Year, Model & Trim Level
- 2011 Explorer XLT
Power Steering Assist Failure
I experienced the same problem with my 2011 Explorer three times over two days last week. Each time I got a warning chime immediately followed by several messages on my left cluster - Power Steering Assist Failure, Terrain Management System Fault, and Service Advance Trac. I immediately lost power steering and it took great force to steer the vehicle off the road. The turn signals did not stay on, I could not turn the Traction Control back on via the Vehicle Settings on the left cluster, and the Terrain Management dial was not lit and did not function.
The first time this occurred, I turned off the car and waited a few minutes before restarting. The power steering and turn signal functions returned, although the Terrain Management System was still inoperable. I ran a vehicle health report which showed no problems.
The next day when the problem occurred, I ran a vehicle health report before turning off the car. The report said Urgent - Service Steering and Urgent - TC (Traction Control), IVD, RSC Event or Fault. All sections indicated a system failure.
We took the car to the dealer the next day and they replaced the Rack and Pinion and the Gear Assembly. The repairs cost almost $2000.
We have filed a complaint with NHTSA. Anyone experiencing these problems should file a complaint via the following link:
https://www-odi.nhtsa.dot.gov/VehicleComplaint/index.xhtml
There is an open investigation regarding this problem and there needs to be a recall.
I experienced the same problem with my 2011 Explorer three times over two days last week. Each time I got a warning chime immediately followed by several messages on my left cluster - Power Steering Assist Failure, Terrain Management System Fault, and Service Advance Trac. I immediately lost power steering and it took great force to steer the vehicle off the road. The turn signals did not stay on, I could not turn the Traction Control back on via the Vehicle Settings on the left cluster, and the Terrain Management dial was not lit and did not function.
The first time this occurred, I turned off the car and waited a few minutes before restarting. The power steering and turn signal functions returned, although the Terrain Management System was still inoperable. I ran a vehicle health report which showed no problems.
The next day when the problem occurred, I ran a vehicle health report before turning off the car. The report said Urgent - Service Steering and Urgent - TC (Traction Control), IVD, RSC Event or Fault. All sections indicated a system failure.
We took the car to the dealer the next day and they replaced the Rack and Pinion and the Gear Assembly. The repairs cost almost $2000.
We have filed a complaint with NHTSA. Anyone experiencing these problems should file a complaint via the following link:
https://www-odi.nhtsa.dot.gov/VehicleComplaint/index.xhtml
There is an open investigation regarding this problem and there needs to be a recall.