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2011 - 2018 Explorer Power Steering Issue

Discussion in 'Stock 2011 - 2019 Ford Explorer Discussion' started by Locustlanefarms, June 21, 2011.

^^Searches ExplorerForum.com^^





  1. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    My leased 2011 Explorer was taken in 'on trade' on my new vehicle on April 1st and quickly sold. When the recall came out, I checked the site that shows recalls and my former Explorer was listed. I then sent an email to inform the new owner about it. As I mentioned in my previous post, yours may not show since the recall apparently applies to 2011 - 2013 models.

    Peter
     
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  3. DelSil

    DelSil Member

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    I don't know why it is not showing up. Anyway that was the same repair I had. Funny how the dealerships know what the repair is but there was no recall prior.
     
  4. blwnsmoke

    blwnsmoke Staff Member Moderator Elite Explorer

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    A couple things.. if you read the recall description it states that if someone has had a failure then it will be replaced. If you haven't had a failure, then they are reflashing the software which is suppose to fix the issue. How I am understanding this is that the software is causing the failures and once it has failed, something is damaged physically.. Software fixed, hardware fixed.

    Second, it's not possible for a dealer to let all their customers know about a recall, that is Ford's responsibility. Dealers/techs/service advisors CAN'T see recalls for a specific vehicle unless they run each and every VIN to see if that vehicle falls under the guidelines. No dealer is going to go through every sales order and run each individual VIN and then send out notices that they are not responsible for.

    By no means am I defending Ford.. Ford should have stepped this up when it started happening over and over again.

    Last thing I found interesting is that Ford is pretty much being forced to do this. It was in April, the NHTSA had driven an Explorer that Ford duplicated the issue so the NHTSA could experience it. After they did that, they had a conversation with Ford about it and what do you know.. a recall a month later.
     
  5. Bruce1

    Bruce1 New Member

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    All good points. Let's consider the cost of checking for recalls as part of the sales process. They have the VIN already entered into their database. This can, and should be linked to the computer system at Ford with the VIN's that have recalls. Upon sale, the potential recalls can be listed on the Sales Order. This is only one of several very quick and low cost ways to offer a needed service to Ford customers.

    As to the root cause of the failure, if this was only a software issue that resulted in excessive stress on the electrical and/or the mechanical parts of the steering gear assembly, then the problem would have gone away on all new vehicles after the software upgrade. Our Explorer is a 2014 that failed with under 2500 miles. This is a four wheel drive, off road vehicle. The electrical and mechanical stress on the front end during normal driving conditions is insignificant compared to off-road conditions. I strongly suspect that Ford has used the software to lessen the stress on a poorly designed steering rack and that failures will continue, but at a lower rate that Ford may be able to live with. I suspect that their reasoning is that the difficult steering is experienced primarily at low speeds lessening the risk to the occupants when failure occurs. U-turns in traffic are high exposure since oncoming traffic is not at low speeds. Off-roading is also high risk as are front ire failure and driving on rough roads. These scenarios are a low percentage of normal driving, so when the risk analysis is done, odds are in favor of approving an otherwise faulty product. I will not trust this steering rack in serious off-road conditions until we see more data on the failure rate with the new software upgrade. Anyone have a date when the software was "fixed"?

    Hard to accept that this failure did not show up during the original road tests that are done prior to approving for production.

    Our new steering gear assembly is due in next week. I, for one, will continue to monitor this site to see if the failure rate drops off with new software and hardware. My hopes are that it does, but unless a change was also made to the steering gear assembly, I only expect to see a reduction in failures and a serious design change on 2015 or 2016 models. Will those driving rough roads and those taking the vehicles off road may still be at risk? Interesting that after 4-years, Ford still doesn't have that answer.
     
  6. blwnsmoke

    blwnsmoke Staff Member Moderator Elite Explorer

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    I agree on many things you have said. I will say the failure rate seems to have drastically dropped in the 14s.. Just reading over this thread alone and how much of an issue it was in the 11-12 models and some 13s. Clearly it is still an issue if the 14s are having issues and I'm sure 15s will see it too.

    The whole "low risk" from Ford is a bunch of crap. The fact that one can barely steer if it fails is a major issue. My wife is 5'5" and 120lbs and I can tell you that if it failed on her in the middle of a turn or at an intersection pulling a U-turn, she'd go right off the road or into another vehicle. There is no warning.. at the time it chimes, that's the time it fails.

    What Ford needs to do is explain in detail to us owners (which they won't) what the true cause of the issue is. The 3 things they found wrong during the NHTSA investigation had been corrected yet we are still seeing the same failures (at a lower rate). There are many vehicles on the road today that have EPAS systems.. there should be no reason for these failures.

    What Ford should do is extend the warranty on this part for all Explorer owners for lets say 10 years, 150,000 miles. With all the failures, we should not have to worry in the back of our heads about when this $1,900 failure is going to happen on our vehicle.
     
  7. new to ford

    new to ford Active Member

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    Anybody that is part of this recall received any kind of notification in the mail?
    Our explorer is part of the recall, and other than reading about it in the news, we have received absolutely no notification from FORD....
     
  8. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    I believe the recall was just issued at the end of May. It is likely, I hope, that letters to owners of affected vehicles will receive letters in the coming weeks.

    Peter
     
  9. expls2014

    expls2014 New Member

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    Does that mean we will get some software patch for 2014 explorer as well in July?? I don't want to drive the car on the highway while worrying about power steering failure :(
     
  10. xAgustinx

    xAgustinx New Member

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    I got this message:

    2014 Ford Explorer

    Currently, there are no listed recalls for your vehicle.

    A recall is an action by the Company to remedy a safety or emissions-related concern related to a vehicle defect or regulatory requirement. It may require that you return your vehicle to the dealer for service. If your vehicle is not affected, it may be because it was built at a different time or using a different part than the affected vehicles.



    Should I worry? I have read here some explorers 2014 have had this problem.
     
  11. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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  12. 182RG

    182RG Active Member

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    Realize this recall doesn't fix the underlying problem with the steering rack (ribbon cable wear / pin misalignment). It's a software patch to prevent the system from disabling itself if it detects a problem. The possibility still is there for a failure, and a $2,000 repair out of warranty. Ford is not exactly stepping up to the plate on this one.
     
  13. MTN

    MTN New Member

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    Does anyone know when the software update will be available?
     
  14. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    I think you'd likely have to check with your dealer as it probably is a dealer install only program.

    Peter
     
  15. tropicvi

    tropicvi Active Member

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    According to information I saw on the recall, the letters will be going out as of July 25th.
     
  16. GWA1

    GWA1 Active Member

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    Ditto July 25
     
  17. new to ford

    new to ford Active Member

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    Finally got the recall notice in the mail yesterday 7/28/14.
     
  18. gdecamp

    gdecamp Active Member

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    Got my notice today. I called and the nearest appointment is September 9th!!

    She said they have lots to do and can only do a certain number a day.
     
  19. blwnsmoke

    blwnsmoke Staff Member Moderator Elite Explorer

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    Got mine yesterday and mine is going in on Tuesday.
     
  20. new to ford

    new to ford Active Member

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    That's crazy, I got an appointment this morning for Wednesday the 6th.
     
  21. pingbling23

    pingbling23 Active Member

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    got my letter yesterday.
     

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