swat
New Member
- Joined
- November 22, 2012
- Messages
- 9
- Reaction score
- 0
- City, State
- Ontario
- Year, Model & Trim Level
- 2011 XLT
Hey folks. Long time lurker, first time poster..
Just trying to figure out an issue with our explorer which really feels suspect.
Bought a set of 4 Brand new tires in January 2017. All good. In June 2017, I experienced steering issues (locking up) and found out that Ford had never issued a recall to me for that problem. Ford took care of it and fixed it up real nice like. Fast Forward to January. Snow comes down, my vehicle is slip sliding around like a fish on ice. I look at my 2 front tires. They are literally F1 racing slicks. The 2 back tires, look great. My friend (mechanic), says this is a tow issue, caused by the recall parts installed from the steering recall (seeing as that was the last maintenance performed) in the spring and possibly a alignment not being performed after the replacement. I hadn't noticed any issues after that made me wonder, we usually have great service from Ford.
I took it to them to ask how my tires went from Brand new to Bald in the front in less than 10,000kms. They tell me it was possibly a pothole and that there is nothing they can do to help.
I am not necessarily accusing them of poorly performed work here, I am trying to understand how this can happen. Tires are bloody expensive, and I am now on the hook to buy new tires again.
Any thoughts here or explanations that could help me when talking with them?
Thanks
Shawn
PS - I have attached photos of the Bald Fronties and the Nice Backies for reference.
Just trying to figure out an issue with our explorer which really feels suspect.
Bought a set of 4 Brand new tires in January 2017. All good. In June 2017, I experienced steering issues (locking up) and found out that Ford had never issued a recall to me for that problem. Ford took care of it and fixed it up real nice like. Fast Forward to January. Snow comes down, my vehicle is slip sliding around like a fish on ice. I look at my 2 front tires. They are literally F1 racing slicks. The 2 back tires, look great. My friend (mechanic), says this is a tow issue, caused by the recall parts installed from the steering recall (seeing as that was the last maintenance performed) in the spring and possibly a alignment not being performed after the replacement. I hadn't noticed any issues after that made me wonder, we usually have great service from Ford.
I took it to them to ask how my tires went from Brand new to Bald in the front in less than 10,000kms. They tell me it was possibly a pothole and that there is nothing they can do to help.
I am not necessarily accusing them of poorly performed work here, I am trying to understand how this can happen. Tires are bloody expensive, and I am now on the hook to buy new tires again.
Any thoughts here or explanations that could help me when talking with them?
Thanks
Shawn
PS - I have attached photos of the Bald Fronties and the Nice Backies for reference.