Dr Plastic
Well-Known Member
- Joined
- July 10, 2005
- Messages
- 579
- Reaction score
- 4
- City, State
- Newport News, Virginia
- Year, Model & Trim Level
- '15 Limited FWD
As some of you have read on a previous thread about the dash to door panel "misalignment" issues, I have been trying to get Ford to take care of this product defect. Let me state that I would like to thank Crystal for all the help she has provided. But I cannot say the same about Ford's Customer care rep and the corporate attitude about defects in manufacturing and assembly.
:thumbdwn::thumbdwn::thumbdwn::thumbdwn::thumbdwn::thumbdwn:
I had the door panel replaced last August because it appeared to have sunken in and or shrunken causing a pucker at the silver trim strip and a 1/2" drop between the dash and the right hand front inner door panel.
It appears that the foam that has been injected between the inner door skin and the outer spport panel has shrunken.
I brought the car back because after picking the car up there was no difference between what it looked like before and after the repair.
After I left the vehicle overnight the Service manager stated after conferring with Ford that they will not replace the panel again. He stated and I quote "All 2013 Ford Explorers were designed that way" They are all designed that way" Come on Ford. That is a cop out and a lame excuse for not trying right an obvious defect. They said the door was out of alignment but I showed them that the door was just fine when viewed in all aspects.
Do any of you out there with 2013 Explorers have this issue?
The Ford Customer Care rep stated that Ford views defects with a "fudge factor' and allows for a plus or minus variance when it come with defects and stated that my issue is "Within Specs" and since I had the panel replaced before that they will not replace it again.
The callous attitude towards quality the reason why Ford is loosing customer base. And if they allow a "fudge factor' when it comes to cosmetic issues like this one has to wonder what the "fudge factor" factors into product safety???
Remember the issue GM is having right now with the ignition switches....It is this "Fudge Factor" that engineers played with that allowed faulty switches to kill 13 people all because they came to the decision that a 50 cent fix was not in the companies interest and would not make a difference!
:thumbdwn::thumbdwn::thumbdwn::thumbdwn::thumbdwn::thumbdwn:
I had the door panel replaced last August because it appeared to have sunken in and or shrunken causing a pucker at the silver trim strip and a 1/2" drop between the dash and the right hand front inner door panel.
It appears that the foam that has been injected between the inner door skin and the outer spport panel has shrunken.
I brought the car back because after picking the car up there was no difference between what it looked like before and after the repair.
After I left the vehicle overnight the Service manager stated after conferring with Ford that they will not replace the panel again. He stated and I quote "All 2013 Ford Explorers were designed that way" They are all designed that way" Come on Ford. That is a cop out and a lame excuse for not trying right an obvious defect. They said the door was out of alignment but I showed them that the door was just fine when viewed in all aspects.
Do any of you out there with 2013 Explorers have this issue?
The Ford Customer Care rep stated that Ford views defects with a "fudge factor' and allows for a plus or minus variance when it come with defects and stated that my issue is "Within Specs" and since I had the panel replaced before that they will not replace it again.
The callous attitude towards quality the reason why Ford is loosing customer base. And if they allow a "fudge factor' when it comes to cosmetic issues like this one has to wonder what the "fudge factor" factors into product safety???
Remember the issue GM is having right now with the ignition switches....It is this "Fudge Factor" that engineers played with that allowed faulty switches to kill 13 people all because they came to the decision that a 50 cent fix was not in the companies interest and would not make a difference!