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Hood Paint bubble issue only


VoltaicShock

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What is the issue with the roof? Would it fall under this exclusion?
View attachment 321428
Peter

The paint is missing and it seems to be rusting at the top (just a small part). There is also a part of the tailgate that is like that. Regardless if they fix it or not I need to get it fixed or it will get worse.
 


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Chris-74

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Is there anyone on this forum in the greater Vancouver BC area that had success with one of the dealers getting it covered no charge? Was told by 2 dealers (one with body shop & one without) that the hood replacement is only covered under the 3/36. I’m 4 years in now, but still within the 5 yrs.
 




Stephen Cannon

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Is there anyone on this forum in the greater Vancouver BC area that had success with one of the dealers getting it covered no charge? Was told by 2 dealers (one with body shop & one without) that the hood replacement is only covered under the 3/36. I’m 4 years in now, but still within the 5 yrs.

Try a different dealer and get it documented. It should be covered.
 




Junkmann2

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My dealer submitted it to ford, and never got an approval or a denial.. Told me that we have to start all over again, and now I can't give up the car for even a day. Guess that the next owner will have to deal with it. Dealer service is terrible!
 




peterk9

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Is there anyone on this forum in the greater Vancouver BC area that had success with one of the dealers getting it covered no charge? Was told by 2 dealers (one with body shop & one without) that the hood replacement is only covered under the 3/36. I’m 4 years in now, but still within the 5 yrs.
Hey Chris. The hood is covered for 5 years, unlimited mileage. It is written in the Warranty Guide. Perhaps you should show them that if you aren't going to another dealer. The following is from page 11 of the 3rd printing of the Guide;
"If aluminum body panels have corrosion or rust damage, and the damage is not the result of abnormal usage, vehicle accident, customer actions and/or extreme environmental conditions, the corrosion or rust damage repairs are covered for 5 years, unlimited miles."
It can't be any clearer than that.

Peter
 




MustangJim1

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Hey Chris. The hood is covered for 5 years, unlimited mileage. It is written in the Warranty Guide. Perhaps you should show them that if you aren't going to another dealer. The following is from page 11 of the 3rd printing of the Guide;
"If aluminum body panels have corrosion or rust damage, and the damage is not the result of abnormal usage, vehicle accident, customer actions and/or extreme environmental conditions, the corrosion or rust damage repairs are covered for 5 years, unlimited miles."
It can't be any clearer than that.

Peter
FORD is usually the problem, not the dealer. I submitted a claim, Ford denied it immediately, saying it was mileage related (even though it was under warranty) and the paint wasn't perforated, which was true on top of the hood but not the bottom. I submitted an appeal which you can't even include any pictures, saying the corrosion started on the underside of the hood from contamination and corroded through to the top of the hood. Again they said it was mileage related. So basically if you drive the car off the lot, FORD will not cover any paint issues. All the problems come from that rolled lip, which wasn't sealed on the underside and traps the water, corroding from bottom to top.
 




peterk9

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The aluminum panel warranty only came out with the 2016 Explorers. Prior to that, the corrosion warranty had this statement included; "The extended warranty coverage only applies if a body sheet metal panel becomes perforated due to corrosion during normal use due to a manufacturing defect in factory-supplied materials or factory workmanship." In your case, it wasn't perforated (no holes) so that is why they denied coverage.

Peter
 




Chris-74

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Thanks guys. Peter, I did already note that paragraph in the warranty. I’ve had a dealer tell me “bring it in, we’ll take pictures and send them to Ford and see what they say.” I’ll be sure to have that page printed with me.
Was planning on doing that today until a garbage truck driving in front of me broke a hydraulic hose and sprayed fluid all over the front & top of my vehicle 🤬
 




Michael W

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My car has hood cancer. 51k miles 2018 Platinum.

Let's see what the dealer says. 20201105_151559.jpg20201105_151539.jpg
20201105_151559.jpg
20201105_151539.jpg
 








Michael W

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Wow, I'm surprised they still haven't solved this...
Dealer is fixing for free. New hood, custom paint matching (Florida sun is brutal) which will take a few days (loaner provided by dealer). Going in Monday. Hooray for Mullinax Ford of Lake Park.
 




PlatinumOwner

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Dealer is fixing for free. New hood, custom paint matching (Florida sun is brutal) which will take a few days (loaner provided by dealer). Going in Monday. Hooray for Mullinax Ford of Lake Park.

Nice! My dealer did the same.
 




Chris-74

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Good news, dealer told me that Ford is covering the hood replacement and that approval for MY2017 is no longer required. Dealer can just go ahead and do it no questions asked. Part on order, back next week to get it done.
 




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