A_BAD_EXPLORER
Member
- Joined
- August 22, 2016
- Messages
- 11
- Reaction score
- 1
- Year, Model & Trim Level
- 2016 Explorer Sport
2016 Ford Explorer Sport
I discovered a nail in my tire and I brought it into my local Ford dealer. The service adviser said it's not patchable and upsold me a new tire. He said a patch cannot be done because it is too close to the part of the tire that doesn't touch the floor. I gave in and agreed to the work. When the work was 80% done, I had second thoughts so I told the service adviser that I will keep the old tire and he said it's fine. When the job was complete, I made the service adviser tell me again the reason why I need a new tire. He said "yeah the tire isn't patchable because it is too close to the edge." After I paid, I asked him to show me where the nail was on the old tire and he showed me. I told him that "the nail is still in the center of the tire, it should be patchable." He responded with "what I would do is bring the old tire to a tire shop. They would probably patch it and you can still use it and keep it as a extra spare tire." In my head, I was just done with the dealership, just wanted to get to work so first he tells me the tire is not patchable. Then he upsells me a tire and when I say to keep the old tire, he tells me to bring it to another shop to patch it. What? I don't get it. I paid $300 total to get a new tire from the dealership because the service adviser said it's punctured at a spot that is not patchable but when the job is done and all paid for, the service adviser tells me something else.
http://imgur.com/vc6txPj
I have included a link to the tire. What would you guys say? Is it still patchable? What should I do if I got crooked?
I discovered a nail in my tire and I brought it into my local Ford dealer. The service adviser said it's not patchable and upsold me a new tire. He said a patch cannot be done because it is too close to the part of the tire that doesn't touch the floor. I gave in and agreed to the work. When the work was 80% done, I had second thoughts so I told the service adviser that I will keep the old tire and he said it's fine. When the job was complete, I made the service adviser tell me again the reason why I need a new tire. He said "yeah the tire isn't patchable because it is too close to the edge." After I paid, I asked him to show me where the nail was on the old tire and he showed me. I told him that "the nail is still in the center of the tire, it should be patchable." He responded with "what I would do is bring the old tire to a tire shop. They would probably patch it and you can still use it and keep it as a extra spare tire." In my head, I was just done with the dealership, just wanted to get to work so first he tells me the tire is not patchable. Then he upsells me a tire and when I say to keep the old tire, he tells me to bring it to another shop to patch it. What? I don't get it. I paid $300 total to get a new tire from the dealership because the service adviser said it's punctured at a spot that is not patchable but when the job is done and all paid for, the service adviser tells me something else.
http://imgur.com/vc6txPj
I have included a link to the tire. What would you guys say? Is it still patchable? What should I do if I got crooked?