Josh0017
Member
- Joined
- June 5, 2021
- Messages
- 13
- Reaction score
- 1
- City, State
- Bryans Road
- Year, Model & Trim Level
- 2020 Explorer ST
Good morning everyone,
So I purchased the 2020 ford explorer ST last year. I used to drive a coupe and then a sedan but when I drove the explorer I swear I could hear wind noise above what is to be expected especially at highway speeds. I took it to the dealer and told them the noise sounds like it's coming from the center/back of the moonroof. They gave me the line we could not duplicate the noise. So I thought maybe I'm loosing my mind and suvs just make that noise.
Well let's arrive to last month I now have about 21k miles on it. I parked on the road was talking to some friends on a hill so I could see the roof line Clearly and noticed the seal is not attached in the back of the moonroof and is depressed (photos attached). I took it to the dealer again and said hey I brought this in last year you told me you couldn't dublicate the noise but it's obvious the seal is bad so I need this fixed. They told me at the end of the day it was fixed and they heard and resolved the noise. Well I go to pick it up and nothing was done to the seal and I tell them. They say oh we adjusted the moonroof since it wasn't flush and you shouldn't hear the noise anymore. I'm pissed it was a long day and said whatever I have warranty I'll be back. I took it to my mechanic and another Ford dealer and they told me they were lazy and didn't want to fix it and even they weren't sure how much work would need to go into fixing that... I took it back to my dealer this week and told them they are going to do a thorough job fixing it or I'm not taking it back.
My question is does anyone know how much/what they need to do to fix it and what I should double check when they are done?
Thanks everyone,
Josh
So I purchased the 2020 ford explorer ST last year. I used to drive a coupe and then a sedan but when I drove the explorer I swear I could hear wind noise above what is to be expected especially at highway speeds. I took it to the dealer and told them the noise sounds like it's coming from the center/back of the moonroof. They gave me the line we could not duplicate the noise. So I thought maybe I'm loosing my mind and suvs just make that noise.
Well let's arrive to last month I now have about 21k miles on it. I parked on the road was talking to some friends on a hill so I could see the roof line Clearly and noticed the seal is not attached in the back of the moonroof and is depressed (photos attached). I took it to the dealer again and said hey I brought this in last year you told me you couldn't dublicate the noise but it's obvious the seal is bad so I need this fixed. They told me at the end of the day it was fixed and they heard and resolved the noise. Well I go to pick it up and nothing was done to the seal and I tell them. They say oh we adjusted the moonroof since it wasn't flush and you shouldn't hear the noise anymore. I'm pissed it was a long day and said whatever I have warranty I'll be back. I took it to my mechanic and another Ford dealer and they told me they were lazy and didn't want to fix it and even they weren't sure how much work would need to go into fixing that... I took it back to my dealer this week and told them they are going to do a thorough job fixing it or I'm not taking it back.
My question is does anyone know how much/what they need to do to fix it and what I should double check when they are done?
Thanks everyone,
Josh