Curious if anyone has any experience with this here.
My wife's Explorer clicked over 36,000 miles this week. Problem is, I had planned to work from home today so I could have the dealer look at a persistent CEL, as well as a flaw in one of the door panels. She didn't pay close enough attention to the mileage this week, and the odometer read 36,019 this AM when I pulled into the dealer. Not a big deal I thought as I walked in to see a service writer. Wow was I wrong. Over 36k miles? No more warranty sir, you need to pay for all repairs, and no I don't care if it just rolled over on your way here.
So here I am, with a check engine light still on for an evap leak that the dealer couldn't find last time it was there. That visit was covered under warranty, but this time it sounds like I'm out of luck on getting that covered even though it's pre-existing. I've known about the door panel for a week or two now, but never did manage to get over to have it looked at. It wasn't a high priority and figured I'd squeak in right before the odometer rolled over. Missed it by 19 miles. In hind sight, I wonder if I should have taken advantage of Roadside Assistance and made them tow the car to the dealer to avoid going over mileage.
I've got a case open with Ford Customer Care, but I'm not sure where that's going to go. I'm honestly kind of surprised this is such a problem for the folks at Form Motor Company. Has anyone else here been thru anything like this?