Riley
Well-Known Member
- Joined
- May 24, 2003
- Messages
- 612
- Reaction score
- 4
- Year, Model & Trim Level
- '13 XLT 4WD
So does that mean all newly produced vehicles, and those that get repaired are getting the new panels automatically?
Yes.
So does that mean all newly produced vehicles, and those that get repaired are getting the new panels automatically?
I've never seen an actual TSB for this issue. It is merely a Special Service Message informing dealers that there is a more robust panel in use now.
SSM 44221
Maybe we can get the Ford Service reps Crystal or Cory to confirm that there is a new more robust panel being used now to repair this issue.
Crystal or Cory, can you help resolve this? thanks.
And the TSB# is?
Cory doesn't monitor this forum anymore. Crystal and Ashley do.Maybe we can get the Ford Service reps Crystal or Cory to confirm that there is a new more robust panel being used now to repair this issue.
Crystal or Cory, can you help resolve this? thanks.
How much more confirmation do you need, the SSM number is right there. Have your dealer look it up on Oasis.
Maybe we can get the Ford Service reps Crystal or Cory to confirm that there is a new more robust panel being used now to repair this issue.
Crystal or Cory, can you help resolve this? thanks.
I agree 100%. I have a Ford dealership 3 miles from my house. I didn't buy there nor will I take my Explorer to be served there. I drive 27 miles to a dealership that has an amazing service department and wonderfully convenient shuttle vans (3 vans total so you are never waiting). If I want a loaner I can have one, but there is no reason I need to get one if its a simple oil change or the shuttles can get me someplace within 30 miles for free and without me driving or having to refill a gas tank. The more serious stuff I may consider asking for one of their (free Ford) loaners.Cory hasn't been on this Forum for quite a while now. Hopefully Crystal (FordService) will pass along you appreciation. Crystal and Rebecca both have been very helpful Ford reps on the forums. Also, quite a few members have had this issue fixed under warranty.
The service you receive seems to depend on individual dealerships. My experience has been first rate. That is one reason I went to the dealership 30 minutes away instead of the one 5 minutes down the road. As far as free oil changes, rotations etc., nothing is free. You pay for it somewhere along the line.
Peter
Welcome to the Forum jefflessard.:wavey:
Kwasi and Brittany are the resident Ford of Canada Customer Service representatives (FordServiceCA). You can PM them using this link; http://www.explorerforum.com/forums/private.php?do=newpm&u=233337 ...
Anyone had this replaced under warranty in Canada?
I showed the cracked panel to the dealer 2 weeks ago and he told me they will replace it under warranty. So they ordered the replacement part. But when I brought the Explorer to the dealer to get it replaced.... Surprise! ...
Thank you Peter.
I will pm FordServiceCA to see how they can help me. ...
I finally got it replacer under warranty yesterday.
I dont know what was Ford Canada involvement, but it certainly helped.
The only thing I was told by the dealer is that they sent pictures to Ford Canada and they have been replied that this part is covered by the warranty and that the dealer didn't need pre-approval. I'm just wondering if that story would of come so big if the dealer would have done this at first place, before calling me back and telling me it's not under warranty and that they don't want to take a chance of not being paid...
Yes I'm happy with the repair but the dealer service was horrible and not very professional.