I took my 2013 Explorer to my local dealership in Chattanooga. I had a few issues I was trying to get in before the factory warranty expired. The exhaust smell under acceleration was one of those issues.
Every time I taken my car in for regular oil changes, I complain to the service person about the smell. Every time I get "we have never heard of that before"... So this time I was armed with a copy of the TSB and a copy of the suit in FL.
The first time he called, the service person clearly stated that they could not reproduce the smell upon acceleration and they would not perform the TSB, based on my experience or reports of the smell, and they needed to keep the car to fix another door handle recall.
A few days later, the service person calls back to say he needs the car for another day, as the tech currently has the rear bumper off. I ask why do you have my rear bumper off to replace a door handle. "Oh there is a TSB out for your car, to prevent exhaust odor in the car under acceleration" DUH, you mean the one I printed and handed to you...
Anyway, I get my car home and take a look under the rear and it looks like a two year old was under the vehicle with the yellow expanding foam stuff...
Take a look at these pictures. Surely this is not an professional fix. Should I return it and complain? Is this what the fix looked like for others?
The TSB calls for TA-2 Motorcraft Seal Sealer, which is a urethane like caulk, not expanding foam. I assume maybe they have freedom to substitute materials, but I don't think this stuff will hold up. They also didn't bather to clean the area at all before applying. There is also no rubberized coating used. There is a gob of foam on the bumper, indicating this was done while the bumper was on. Did they even take the bumper off? They did replace one tailgate weep hole drain, the other is missing...
Thanks for your feedback and replies about how your dealer addressed the TSB.
Note the GOB of foam on the bumper, indicating this was performed while the bumper was on!
Sealant does not appear to continuous:
Good new weep hole drain on left side:
Missing weep hole drain on right side: