Mhowewv
New Member
- Joined
- December 23, 2015
- Messages
- 2
- Reaction score
- 1
- City, State
- West Virginia
- Year, Model & Trim Level
- 2014 Ford Explorer Sport
My Story
I ordered two keys from Jason for my 2014 Explorer Sport, they arrived in a few days. Took the keys and the Sport to the local stealership and they would not cut them because I didn't buy them there. I kinda thought it would be an issue because I have delt with them in the past. So I went to another dealer. Show up at the service desk with my two keys and ask for them to be cut, programed and the remote start to be turn on. The service person said "sure no problem", sounds good right. They did the keys and then told me that my vehichle didn't have remote start. I said "sure it does, it just needs turned on". The service person I was working with had only been on the job 3 months so, you can see where this is going.
She went and got another service rep for help. He said that ALL Sport models have remote start as a standard option and didn't know why it wouldn't work. So he went and got the tech that did the keys. The tech told him he was wrong. So they went and got the Service Manager. When he came over he looked at my vehicle and said "that's not a Sport". So they went and got the Sales Manager. I stood patiently listening to them and their discussion. I asked if they would pull a build sheet on the vehicle to verify it was a Sport. I did this because the Sales Manager implied that I put a Sport emblem on the lift gate. Needless to say he stood corrected and walked away, no apologies. They all told me I had to purchase a Remote Start kit. I asked for a quote with part numbers and went on my way. Told them I would be back tomorrow. I was trying to be nice.
The next moring I went back with Jason's instructions in hand and the video loaded on YouTube. The same girl that I was working with got the Tech and he looked at the instructions. He said "I do this everyday and it won't work". I asked him to try one more time and if it works I will buy him lunch. He came back 15 minutes later and told me that it worked and he thanked me for showing him something new.
I ordered two keys from Jason for my 2014 Explorer Sport, they arrived in a few days. Took the keys and the Sport to the local stealership and they would not cut them because I didn't buy them there. I kinda thought it would be an issue because I have delt with them in the past. So I went to another dealer. Show up at the service desk with my two keys and ask for them to be cut, programed and the remote start to be turn on. The service person said "sure no problem", sounds good right. They did the keys and then told me that my vehichle didn't have remote start. I said "sure it does, it just needs turned on". The service person I was working with had only been on the job 3 months so, you can see where this is going.

The next moring I went back with Jason's instructions in hand and the video loaded on YouTube. The same girl that I was working with got the Tech and he looked at the instructions. He said "I do this everyday and it won't work". I asked him to try one more time and if it works I will buy him lunch. He came back 15 minutes later and told me that it worked and he thanked me for showing him something new.