I wanted to check on your leak, dahoeller; did the dealer take care of it?...Hard rain again last night and same problem. Going to my dealer here in Atlanta tomorrow....fingers crossed!...
I recommend showing this video to your service department, fordmanck. I can help by forwarding the information to the Customer Service Manager for your area. For me to do this, please send a PM with your contact info, VIN, approximate mileage, and dealer details....Here is a quick video of the leak in yesterdays afternoon storm.
I’m glad you’re taking it to the dealer, Ott23. I have your details from previous messages, so please don’t hesitate to send me a PM with your current mileage and I’ll arrange a follow-up call....That is exactly how my leak looks like. Going into dealer this morning for the 3rd time to get fixed...
I really appreciate the recommendation, new to ford!...Ask Cory, Ford representative on this forum, to escalate your issue to get it resolved.
harlenm,Mine hasn't leaked since it was repaired, although it's only rained a few times since. They resealed both seams, had the car for 4 days.
I recommend showing this video to your service department, fordmanck. I can help by forwarding the information to the Customer Service Manager for your area. For me to do this, please send a PM with your contact info, VIN, approximate mileage, and dealer details.
Cory
That’s great to hear, fordmanck! Drop me a line with any details you want forwarded before your next follow-up.Thanks Cory,
I sent you a PM last week with all the info you were looking for. I had actually called and spoke to a regional service rep and they are now in charge of my case. They found and fixed the leak Monday and are working on a few other issues I've been having right now...
You didn't say where or in what area you seem to have the leak. Have you checked out the following link?New vehicle parked in the garage until dealer has leak specialist available to determine exact location and repair it. The thrill is gone. Driving my daughters 2009 4 cyl. Fusion. Not happy.
wow ... man, day by day my fear to buy a 2013 Limited is growing, yet I love the looks of this rig. Everyday I read the "positive" sticky thread to justify. Why Ford has loads of quality issues? I kinda hoped 2013 are pretty much closer to being perfect since it is the 3rd year for the new gen.
I have a 2011 and the only TSB I've had done is the one for the 'random windshield wipe'. I also had a front right sensor replaced. No leaks, odours and no transmission whine. Previous to the EX, I had 3 Highlanders. The last one, an '09 Ltd, still had 2 1/2 years left on the lease when I transferred the lease and got the EXplorer. No regrets what so ever.^-- i agree and thank you for doing the math kinda make sense too. I think probably other brands have issues with closer to that percentage (I'm creeping Honda and Toyota forums as part of my vehicle research). Honestly my fear was not the leaky roof (I saw one other complaint about it a while ago maybe for '11) - it is the sulphur fumes issue and steering issue (it is true '11 & '12 people are the affected, but maybe for '13 it is just a matter of time?) also someone people were complaining about transmission whining too.
Either way, it is a sexy and not a boring looking car (compared to Highlander & Pilot). Regardless of the issues (which I think can be corrected under warranty if I keep my eye out for them), I'm insanely leaning towards the Ex
Welcome to the boards, sunshineford. I want to see your leak fixed once and for all. I can help by escalating this up to your regional Customer Service Manager. For me to do this, please send a PM with your credentials (VIN, contact info, approximate mileage, and dealer name/state)....I have no odors, no FMT issues, would have been perfect except for the leak.
I don't know if this qualifies as a "quality issue"...
...Either way, it is a sexy and not a boring looking car...
@123....well stated
...No regrets what so ever. ...
13Sport, velanzia, RJT, Peter, & ScottsEXLTD,...I am happy to report that other then a small defect in my front passenger seat (which was repaired immediately by the dealership), I have had zero issues with my 2013 Limited. No issues with MFT, etc....
VinceL,...Our transmission has a strange hollow whine sound when it is cold. I'll add that to the list for the next oil change, which will happen sooner rather than later...
Glad to report my Explorer is back on the road with no further leak! The dealer's outside leak repair guy opened the tailgate to begin the search and in less than a minute discovered the black plug on the uppper right rear was missing. It was not the roof rack or a window leaking. He replaced it and I was on my way. He said the diameter of the hole allows a lot of water to enter and we fortunately discovered it quickly. A big thank you to the "leak specialist" and Kelley Ford in Melbourne, Fl. And thank you to the Ford rep on the board here for offering his assistance.
You got it, sunshineford. It’s awesome your dealer took care of you!Glad to report my Explorer is back on the road with no further leak!...A big thank you to the "leak specialist" and Kelley Ford in Melbourne, Fl. And thank you to the Ford rep on the board here for offering his assistance.
I love seeing posts like this, usazr1; thanks a bunch for sharing!We've had our 2013 Ex since April. While we don't drive it every single day, it has been on some trips...Long story short, I have yet to find a single thing wrong with this 2013 Explorer.