RhinoQuartz
Well-Known Member
- Joined
- December 16, 2018
- Messages
- 689
- Reaction score
- 118
- Year, Model & Trim Level
- 17 Explorer Base
Just had my 17 Base get the suspension recall (19S17). Dropped it off at my local dealer, noted mileage and exterior condition with pics. They only had it a few hours, but had a few questions.
1) it picked up 3-4 new scratches that were not there before - I spent yesterday afternoon washing, claying, and waxing it, so it was pretty obvious. It also seems to have been driven through some mud - lower door trims, and rear hatch especially lots, had flecks of mud on them.Something I should bring up to them? Or just leave it and hand buff it out myself?
I'm fairly peeved from spending hours on it, but just wondering what is realistic.
2) The odometer has 10km added to it, but this is not stated anywhere in the paperwork I received. In fact, mileage in and mileage out are exactly the same. From I where parked it at drop off to where it was parked on pick up and to shop could not have been more than 100 feet.
Is a test drive normal after alignment (first one for me, so not sure)? If so, 10km seem normal?
3) After noticing the difference in mileage, I went back in and asked the service advisor for a new copy with the updated mileage. She brushed me off and said it was standard policy after any work was done at this dealer for a test drive to happen and not to worry.
This seems way off, especially considering how exact they would be when it comes to warranty repairs. Normal?
4) I had a front alignment done (paid $45 for the privilege) in addition to the rear alignment in the recall. The printout shows some decent modifications but at the bottom states - "one or more values are not within specification" etc.
Yet, the service advisor I spoke to said they were indeed within spec.
Does anyone have access to the specs so I can compare or are they already on the sheet? I have attached a picture of the printout.
Just trying to suss out what my next course of action should be. I've waited for this recall for about a couple of weeks now and we're about to go on a cross country trip for 3 weeks (which will add about 8k km to the odometer in total) and I'd like to have as much sorted as possible.
Thanks for reading!
1) it picked up 3-4 new scratches that were not there before - I spent yesterday afternoon washing, claying, and waxing it, so it was pretty obvious. It also seems to have been driven through some mud - lower door trims, and rear hatch especially lots, had flecks of mud on them.Something I should bring up to them? Or just leave it and hand buff it out myself?
I'm fairly peeved from spending hours on it, but just wondering what is realistic.
2) The odometer has 10km added to it, but this is not stated anywhere in the paperwork I received. In fact, mileage in and mileage out are exactly the same. From I where parked it at drop off to where it was parked on pick up and to shop could not have been more than 100 feet.
Is a test drive normal after alignment (first one for me, so not sure)? If so, 10km seem normal?
3) After noticing the difference in mileage, I went back in and asked the service advisor for a new copy with the updated mileage. She brushed me off and said it was standard policy after any work was done at this dealer for a test drive to happen and not to worry.
This seems way off, especially considering how exact they would be when it comes to warranty repairs. Normal?
4) I had a front alignment done (paid $45 for the privilege) in addition to the rear alignment in the recall. The printout shows some decent modifications but at the bottom states - "one or more values are not within specification" etc.
Yet, the service advisor I spoke to said they were indeed within spec.
Does anyone have access to the specs so I can compare or are they already on the sheet? I have attached a picture of the printout.
Just trying to suss out what my next course of action should be. I've waited for this recall for about a couple of weeks now and we're about to go on a cross country trip for 3 weeks (which will add about 8k km to the odometer in total) and I'd like to have as much sorted as possible.
Thanks for reading!