Bad or Burnt Exhaust smell in cabin during hard acceleration.

[blwnsmoke]

I was wondering when someone was going to do that. I sure would if I had the issue and couldn't get it fixed. No manufacturer likes to see their name in print tied to a defect the can't/won't fix.

Peter

Not only that, I haven't seen anyone say that they are reporting it to the NHTSA.

 

[TouchOfEvil]

Picked my car up from the dealer tonight. They did a leak/seal test, put another bolt on the rear exhaust manifold, and guess what? Not fixed! I am not sure what to do next. I would be very interested to know if anyone has taken legal action on this? Their clearly is enough people dealing with it. I am not sitting back and paying the amount of money I do to be told how to drive my car and when it's OK to have my windows down. I might go to the media that might get Fords attention.

Someone in this thread posted they had sued using the lemon law and won the case.

 

[tazmanken]

They won't give me my money back. They say it's a service bulletin not a safety bulletin.

If it is a service bulletin then you DO NOT have to pay for it, A service bulletin is when Ford knows there is a problem and if someone comes in with that problem then the dealer is to fix it for FREE. My daughter had a car that was 10 years old and there was a service bulletin out on her car so I took it to the dealer and it was fixed FREE,so if I was you I would contact Ford and tell them your dealer charged you for a service bulletin.

 

[rbreding]

If it is a service bulletin then you DO NOT have to pay for it, A service bulletin is when Ford knows there is a problem and if someone comes in with that problem then the dealer is to fix it for FREE. My daughter had a car that was 10 years old and there was a service bulletin out on her car so I took it to the dealer and it was fixed FREE,so if I was you I would contact Ford and tell them your dealer charged you for a service bulletin.

Take the time to read further back. He was out of warranty. They stated up front they would charge him for the TSB and quoted a price. That isn't the issue, the issue he has was that the service he paid for didn't fix the problem.

 

[blwnsmoke]

If it is a service bulletin then you DO NOT have to pay for it, A service bulletin is when Ford knows there is a problem and if someone comes in with that problem then the dealer is to fix it for FREE. My daughter had a car that was 10 years old and there was a service bulletin out on her car so I took it to the dealer and it was fixed FREE,so if I was you I would contact Ford and tell them your dealer charged you for a service bulletin.

service bulletins are only free when you are within the bumper to bumper warranty or if you have an extended warranty. Service bulletins are not recalls which would be covered 100 percent throughout the life of the vehicles normally. If you read the TSBs, you will see it states the warranty guidelines I stated.

The purpose of TSBs are too quickly guide the technician into finding the issue and resolving the problem.

 

[peterk9]

service bulletins are only free when you are within the bumper to bumper warranty or if you have an extended warranty. Service bulletins are not recalls which would be covered 100 percent throughout the life of the vehicles normally. If you read the TSBs, you will see it states the warranty guidelines I stated.

The purpose of TSBs are too quickly guide the technician into finding the issue and resolving the problem.

TSBs are only free during the factory warranty.

Peter

 

[FairJim]

At the end

Ok, here is where I am with this issue. I have posted my status several time prior on this forum. Still after all of the service department actions they have not been able to resolved the issue and Ford tech service had no further actions or recommendations. Therefore I filed for a buy back. After a 15 day review by Ford and several calls, the request was turned down. Ford said that no buy backs were being approved for this issue and several had been filled and turned down. I did return to the dealership and ask what can they do for me. They did some research and did say they can not do any thing else related to the buy back process, that is a Ford responsibility. They did say that Ford tech is reporting a new TSB fix coming in Dec or Jan, but no promise as to totally resolve the issue. They did offer to make me a good deal on another Ford product. Sorry, but I bought the Explorer specifically for the features of an Explorer, they don't have another product with the Explorer features. I did contact legal representation and they were not interested without $$$$ up front, because it not proven as a safety issue. So on to find a new vehicle and good by to Ford. It is sad because both sides loose but I feel I am loosing more.

 

[IT.Dave]

Has the Ford Engineer replied to this yet with an update that I missed?

Has the Ford Engineer replied to this yet with an update that I missed?

We have had this issue since the Fuel Pump Recall and now they are doing the Cooling System TSB on it...

Thanks,

Dave
253-486-9818

 

[blwnsmoke]

TSBs are only free during the factory warranty.

Peter

Peter, that is incorrect. A tsb is not different then any other part failure. It is just a bulletin to advise mechanics on the more common issues Ford sees and how to do a faster diagnosis and repair since it is already known.

A Ford ESP will cover the tsb pending the part is a normal covered part under the ESP. Every tsb lists this at the bottom:

WARRANTY STATUS:
Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
IMPORTANT: Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool."

Although it says approval is needed, most repairs get automatic approval in the system. High dlar repairs require prior approval. The repair is also subject to whatever deductible your ESP has.

 

[peterk9]

Peter, that is incorrect. A tsb is not different then any other part failure. It is just a bulletin to advise mechanics on the more common issues Ford sees and how to do a faster diagnosis and repair since it is already known.

A Ford ESP will cover the tsb pending the part is a normal covered part under the ESP. Every tsb lists this at the bottom:

"WARRANTY STATUS:
Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
IMPORTANT: Warranty coverage limits/policies are not altered by a TSB. Warranty coverage limits are determined by the identified causal part."

Although it says approval is needed, most repairs get automatic approval in the system. High dlar repairs require prior approval. The repair is also subject to whatever deductible your ESP has.

Thanks blwnsmoke. I'll check into that further but my reply was based on what I was told by the dealer's service advisors after I had my 'random windshield wipe' TSB done.

Peter

 

[blwnsmoke]

Thanks blwnsmoke. I'll check into that further but my reply was based on what I was told by the dealer's service advisors after I had my 'random windshield wipe' TSB done.

Peter

as you were typing the reply I went back and edited my post to show the correct quote from the TSB.

My phantom wipe was done again a few weeks ago by having the module replaced again and my ESP covered it at 52,000 miles.

 

[peterk9]

as you were typing the reply I went back and edited my post to show the correct quote from the TSB.

My phantom wipe was done again a few weeks ago by having the module replaced again and my ESP covered it at 52,000 miles.

I think you are correct from what I've also found on the Internet. FYI, my TSB was also done a second time. My 3 year factory warranty is up March 14th. I have Leasecare ESP to carry me through to lease end, March 2015

Peter

 

[KS81]

Ok, here is where I am with this issue. I have posted my status several time prior on this forum. Still after all of the service department actions they have not been able to resolved the issue and Ford tech service had no further actions or recommendations. Therefore I filed for a buy back. After a 15 day review by Ford and several calls, the request was turned down. Ford said that no buy backs were being approved for this issue and several had been filled and turned down. I did return to the dealership and ask what can they do for me. They did some research and did say they can not do any thing else related to the buy back process, that is a Ford responsibility. They did say that Ford tech is reporting a new TSB fix coming in Dec or Jan, but no promise as to totally resolve the issue. They did offer to make me a good deal on another Ford product. Sorry, but I bought the Explorer specifically for the features of an Explorer, they don't have another product with the Explorer features. I did contact legal representation and they were not interested without $$$$ up front, because it not proven as a safety issue. So on to find a new vehicle and good by to Ford. It is sad because both sides loose but I feel I am loosing more.

I got a phone call back today from Ford, and they advised me that I can no longer take it to the dealer, they have no other repairs for my Ex. They told me I can take it to another dealership if I would like for another opinion. That will be a waste of time, seeing how Ford will only let them do certain things. They replaced rear exhaust manifold, TSB has been done, they put another bolt on my rear exhaust manifold (because they only come with 2), they had a leak specialist come in who put some seal around the tail lights. Nothing has helped!! They advise me they won't buy the vehicle back. I am beyond disappointed with Ford. The dealership did all they can do, and their hands are tied. I on the other hand don't know what to do. Sad, but true I think we are going to be stuck trading it in. I can't keep driving it like this, and my kids feel sick due to the smell being horrible in the back seat. I have a vehicle that I pay a lot of money a month for and wreaks of exhaust fumes. Ford has got to know about this, and we are just being ignored. I am appalled at the lack of service from them. I bought American, and believed in them, and they might as well sh** on me, because that is what they are doing!! So, I guess I have to decide who is worthy, and going to get my business, and money...Dodge? Chevy? Toyota?
Good luck to you, keep me posted on what you decide to do.

 

[peterk9]

I got a phone call back today from Ford, and they advised me that I can no longer take it to the dealer, they have no other repairs for my Ex. They told me I can take it to another dealership if I would like for another opinion. That will be a waste of time, seeing how Ford will only let them do certain things. They replaced rear exhaust manifold, TSB has been done, they put another bolt on my rear exhaust manifold (because they only come with 2), they had a leak specialist come in who put some seal around the tail lights. Nothing has helped!! They advise me they won't buy the vehicle back. I am beyond disappointed with Ford. The dealership did all they can do, and their hands are tied. I on the other hand don't know what to do. Sad, but true I think we are going to be stuck trading it in. I can't keep driving it like this, and my kids feel sick due to the smell being horrible in the back seat. I have a vehicle that I pay a lot of money a month for and wreaks of exhaust fumes. Ford has got to know about this, and we are just being ignored. I am appalled at the lack of service from them. I bought American, and believed in them, and they might as well sh** on me, because that is what they are doing!! So, I guess I have to decide who is worthy, and going to get my business, and money...Dodge? Chevy? Toyota?
Good luck to you, keep me posted on what you decide to do.

From what you've posted, I don't think you can really say lack of service. Lack of a positive solution, yes, but not service. I still think Ford doesn't actually knows what is causing this issue. If they did, there wouldn't be the number of unsatisfied customers that there are. I'm guessing that they are just as frustrated as you. In going through this thread it is also painfully evident that even the owners aren't sure what the cause is, and this is after 4 years. What happened to your idea of going to the media? As far as I'm concerned, that will bring this issue into the public view much more that posting here. I'm very surprised that someone hasn't already done this.

Peter

 

[KS81]

From what you've posted, I don't think you can really say lack of service. Lack of a positive solution, yes, but not service. I still think Ford doesn't actually knows what is causing this issue. If they did, there wouldn't be the number of unsatisfied customers that there are. I'm guessing that they are just as frustrated as you. In going through this thread it is also painfully evident that even the owners aren't sure what the cause is, and this is after 4 years. What happened to your idea of going to the media? As far as I'm concerned, that will bring this issue into the public view much more that posting here. I'm very surprised that someone hasn't already done this.

Peter

Peter-
I never said the dealer is lack of service! I said their hands are tied and they are doing what they can. Ford is providing lack of service to the customers in this situation.

 

[peterk9]

Peter-
I never said the dealer is lack of service! I said their hands are tied and they are doing what they can. Ford is providing lack of service to the customers in this situation.

I'm guessing that Ford would have had to approve all the work done by the dealer if it was warranty work. As I posted, I don't think anyone, Ford or owners, knows for sure why some have this issue and what the exact cause is. As for other brands you might consider, I had 3 Highlanders over a 10 year period and had no issues with any of them. The last one, an '09 Limited, still had 2 1/2 years left on the lease when I decided to get the Explorer. A friend took over the lease. I don't regret switching one bit. In fact, I'm enjoying the Explorer more.
Good luck with whatever you decide to do.

Peter

 

[tazmanken]

TSBs are only free during the factory warranty.

Peter

Well I can tell you this,my daughters car was 10 years old so it was way out of warranty and we found out there was a service bulletin on it so I toke it to the dealer and it was fixed for free.I know what service bulletins are and hers did not cost us a penny to get done.

 

[peterk9]

Not true,my daughters car was 10 years old so it was way out of warrenty and we found out there was a open service bulletin so I toke it to the dealer and it was fixed for free.

I think we have already cleared that up. I think she was just lucky. I don't think that is the norm though. See post #1072 . Thanks.

Peter

 

[dragonexplorer12]

They won't give me my money back. They say it's a service bulletin not a safety bulletin.

Aren't all under warranty FORD vehicles supposed to be covered for TSBs? I wasn't charged for any. I have a 2013 MY but built date is May 2012.

EDIT: Sorry I didn't read back, but saw a lot reply posts already. By the way, I live in the Philippines so same rules mostly apply except our country does not have a LEMON LAW.

 

[blwnsmoke]

Aren't all under warranty FORD vehicles supposed to be covered for TSBs? I wasn't charged for any. I have a 2013 MY but built date is May 2012.

Her previous post said she had 38,000 miles on her 2013. How, I have no clue but she is no longer under warranty.